Director of Rooms
At Four Seasons we consider life and work to be richer when we truly connect with the people and environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons Hotel Macau
The Four Seasons Hotel Macau offers our guests their own private Macau in the heart of the premier Cotai Strip that links Taipa and Coloane. It offers an elegant refined world of privileged access, of energy and excitement in an intimate atmosphere of elite entertainment, high-end shopping, world-class dining and the Four Seasons style of indulgent pampering. The hotel is in the most favorable site, connected to shopping arcades, the convention halls and outdoor facilities. Four Seasons proves to be an oasis away from the overwhelming glitz of the large casinos.
The hotel offers beautifully-appointed guestrooms and suites that reflect a neo-classical elegance incorporating Oriental accents. From Cantonese cuisine to international buffet, there are five F & B outlets in the Hotel which provides its guest a wide variety of dining options.
What You Will Be Responsible For
The Four Seasons Hotel Macao, Cotai Strip is looking for a Director of Rooms. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Planning Committee and in particular the Rooms Division, the Director of Rooms works across disciplines to deliver an exceptional experience.
The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Four Seasons Hotel Macao, Cotai Strip and the Grand Suites at the Four Seasons. The Director of Rooms, directs and controls the activities of the Front Desk, Core, Concierge, Boutique, Housekeeping, Loss Prevention, Guest Services, Guest Experiences, and Guest Relations. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. Takes actions that maximize the profit of the division.
In addition the Director of Rooms, directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service.
Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Maintains close relationships with Residents to ensure that revenue and expense targets are met. Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction.
Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritise and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.
Applicants are required to have a minimum of 10 years experience with diversity of Operations management positions. A 4 year college degree is required specializing in hotel/restaurant management or business administration, or equivalent experience is required. Excellent communication skills in English, Mandarin, and Cantonese.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Macao, Cotai Strip provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you
- Be part of a cohesive team with opportunities to learn, grow and develop
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
Due to work permit restriction, this position is only applicable to Macau Resident Identity Card holders.