Guest Relations Agent
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Guest Relations Agent

Four Seasons

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Guest Relations Agent

About the job



Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

Four Seasons Hotel Istanbul at Sultanahmet is seeking Guest Relations Agent. Don't miss this unique opportunity to be part of our award winning team, while excelling your career with the world's leading luxury hotel company!

Join our Team

Guest Relations Agent Responsible to provide FS quality service to hotel guests and patrons. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

Ideal Candidate

We are looking for individuals who possess

  • Strong people interaction skills, warm and welcoming to hotel guests, patrons and all hotel employees,
  • Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self motivated
  • Provides a genuine and constant level of exceptional services and understands Golden Rule.
  • Work effectively in a variety of situations with different individuals and groups to provide best quality service.
  • Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees.
  • Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality.
  • Always answers with yes, always smiles even under difficult, long and busy periods.
  • Fluent in English, clear and polite conversation skill in Turkish.
  • Sufficient experience in Rooms Division different departments.
  • Advance computer skills necessary including Opera systems, MS Office, and Lotus Notes
  • Strong guest service skills.
  • Multi-tasking skills.
  • High level of professionalism and integrity while maintaining the confidentiality of the hotel
  • A positive attitude and a can-do approach to any task
  • Dynamic adaptability and flexibility to the needs of hospitality industry work schedule


Previous Hotel operations experience, university degree or equivalent experiences are preferred, minimum of 2 years experience in Hospitality Industry or Hotel operations.

About Four Seasons Hotels Istanbul
A thriving metropolis that connects continents, cultures and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations. Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, almost resort-like experience that welcomes guests with luxurious sophistication. Like staying in a friend’s home, Four Seasons Hotel Istanbul at Sultanahmet greets guests with a warm embrace, and ushers them to a front row seat to culture, peeling back layers of history as they discover more about the world.  

Sky’s the Limit
Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

What to Expect
Competitive Salary & Wages
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Business Attire
Complimentary Employee Meals

Discounted Indoor Parking Privileges
… and so much more!
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs

Legal Disclaimer:

7 Nisan 2016 tarihli Resmi Gazetede yürürlüğe giren 6698 Sayılı Kişisel Verileri Koruma Kanununa istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup, kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda istemediğiniz takdirde careers.istanbul@fourseasons.com adresi ile iletişime geçmenizi rica ederiz.

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Guest Relations Agent

Istanbul, Turkey

Full-time, Indefinite

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