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Four Seasons
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IT Specialist
About the job
Job Functions:
1. The ability to provide twenty-four (24) hour trouble shooting coverage for the Front Office Property Management System, Call Accounting and Food and Beverage point of sale systems. (20%)
2. The ability to provide support for back office and personal computer systems. (20%)
3. The ability to act as the hotel's liaison with both hardware and software purveyors, including coordination of maintenance agreement between hotel, purveyors and Home Office. (10%)
4. The ability to establish and maintain user procedures and hardware familiarization for all systems. (10%)
5. The ability to coordinate any new system implementation (with corporate MIS), upgrade or update with hotel staff and hardware or software suppliers. (10%)
6. The ability to assist individual departments in setting up computer training manuals for their individual departmental records.(5%)
7. The ability to maintain accurate records of system files; software and hardware problems and service requirements. (5%)
8. The ability to establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. (5%)
9. The ability to develop new applications as requested by Department Heads only after the approval of both the Executive Offices and the Controller and in consultation with Home Office. (5%)
10. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)
11. Work harmoniously and professionally with co-workers and supervisors. (5%)
Competencies & Qualifications:
Reading, writing and oral proficiency in the English language The ability to work safely, prudent and organized Mathematical skills, technical aptitude and some hotel operations knowledge
Education & Experience:
College degree or equivalent experience preferred Previous experience in IT for a hotel preferred
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
- Department: IT & Technology IT