Release Coordinator - Commercial Technologies
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Release Coordinator - Commercial Technologies

Four Seasons

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Release Coordinator - Commercial Technologies

About the job



The Company:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 47 private residences in 47 countries around the world and growing.  

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.  

Position Summary:

We have an exciting opportunity for a Release Coordinator - Commercial Technologies to join our Corporate Information Systems and Technology department. The Release Coordinator – Commercial Technologies, is a key hands-on technical position responsible for the management of the releases for our corporate website, mobile app and other digital technology platforms. The Release Coordinator works closely with business stakeholders, subject matter experts, project teams and our development and sustaining engineering teams to offer optimal delivery for initiatives to meet schedule and budget objectives. Releases can include everything from project deliverables and application updates to hardware upgrades, security enhancements and operating system and application patches. This individual is also a strong advocate four Agile development methodologies and will be responsible for working with our development partners to not only maintain but enhance our practices in this space by clearly articulating current and future processes in all communications.

Key Activities:

Strategy & Planning:

  • Use agile methodology values, principles, and practices to plan, manage, and deliver solutions across digital ecosystem

  • Collaborate with project managers and project sponsors to align deployment strategy to deliverables

  • Maintain an in-depth knowledge of all Commercial and digital platforms as well as the company’s strategic business plans

  • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes



Acquisition & Deployment:

  • Manage release plan and cycles in accordance with business and corporate priorities

  • Collaborate closely with project sponsor, vendors, IST and business team members throughout the life cycle of projects

  • Participate in the development and implementation of new business processes that improve efficiency and enhance productivity

  • Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists

  • Ensure all project related admin guides and user guides are properly maintained and communicated



Operational Management:

  • Manage tasks, issues, risks, and action items related to releases

  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews

  • Schedule and facilitate scrum events, meetings, and decision-making processes

  • Work with stakeholders and project teams to prioritize collected requirements

  • Support team in the creation of UAT test cases, organize and facilitate UAT testing, track test results, and work with the project manager and project team to ensure issues resolved in a timely fashion

  • Support business team with organization and delivery of product demonstrations to stakeholders

  • Gather and analyze web analytic data to track web performance and development velocity and quality

  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards

  • Develop and utilize standard templates to ensure requirement specifications are captured accurately and concisely

  • Act effectively as technical speaker with the business and project team

  • Support team in timely resolution of post-release / production issues



Relationship Management:

  • Train, mentor, and support scrum teams to follow agile values, principles, and practices

  • Forge strong and effective relationships with business stakeholders in Commercial organization including Analytics & Reporting, CRM and Digital teams

  • Gain trust and confidence among colleagues and internal customers those deliverables will be provided with high quality, as expected, and on time

  • Manage on-going relationship with various vendors and partners and coordinate development-related activities



All candidates must be eligible to work in Canada. 

This role will be a Hybrid working model, which will require 2-3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario  

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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Release Coordinator - Commercial Technologies

Toronto, Canada

Full-time, Indefinite

Start Date:

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