Aloha! Four Seasons Resorts Lana'i is seeking an Reservations and Revenue Manager. This position will be based in our Los Angeles Sales Office.
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Seeking a self-motivated, driven individual who possesses strong communication skills, revenue and reservations experience, along with the ability to manage and motivate a reservations and activities team of 10 agents for two distinctive resort properties. The position is responsible for generating reservations and activities revenue by coaching and counseling an experienced sales team to increase conversation rates and close new business while delivering a superior guest experience.
Day to day management of reservations team including coaching and counseling, motivating sales, creating and managing staffing schedules, and completing weekly, monthly reports. Lead the team and assist where needed with guest inquiries, convert inbound and outbound guest reservations calls, plan guest itineraries, book activity reservations, coordinate Lana’i Air, and resolve guest concerns. Experience with Opera required for inputting and managing reservations, building reports, managing inventory/rates, and profiling guests. New hire training and ongoing development on new sales initiatives, processes, guest service, and communicating information clearly in a fast passed and frequently changing environment. Experience with Key & Book4Time preferred for Activities Planning. Manage the coordination of flights with Lana’i Air and Four Seasons guests through gathering the required information in order to book flights directly with the guest. Interact with essential operations departments to ensure guest needs are met and to deliver a superior guest experience.
Education: College education or equivalent experience.
Experience: Up to three years’ experience in reservations, revenue, front office or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization.
Skills and Abilities: Strong communications (telephone and in person). Strong writing and oral presentation skills. Requires knowledge of and ability to operate computer equipment. Basic knowledge of hotel operations and reservation sales process .
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
FOUR SEASONS RESORTS LANA'I
On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience - presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts - frequently listed among the world's finest - Four Seasons combines the very best of Lana'i. Four Seasons Resorts Lana'i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana'i, the opportunities are endless and so are the experiences!
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
FOUR SEASONS HOTELS & RESORTS
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Learn more about what it is like to work at Four Seasons, visit us:
WHAT TO EXPECT
- Competitive Salary & Wages
- Competitive Benefits
- Paid Time Off and Holiday Pay
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Employee Recognition Programs
We look forward to receiving your application, mahalo!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf