Residences - Concierge

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Four Seasons

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Job description



Concierge - Residences

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya

We are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon.

Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.

Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travellers.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109  hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

What You Will Be Responsible For

The Four Seasons Private Residences Bangkok at Chao Phraya is looking for a Residential Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Residential Concierge will have the opportunity to shape the resident experience by providing exceptional knowledge and service. This position reports to the Assistant Director of Residences.

JOB FUNCTIONS

RESPONSIBILITIES

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

TASKS

  • Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices. 
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.  Assists retrieval of resident’s vehicles if requested.
  • Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controls entry doors and elevator/lift access.
  • Maintains security and restricts access to non-authorized individual during overnight hours
  • Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
  • Updates homeowner profiles with any relevant information
  • Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing
  • Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
  • Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over
  • Complies with all Four Seasons’ guidelines, policies and procedures
  • Works harmoniously and professionally with co-workers and supervisors


ADDITIONAL RESPONSIBILITIES

  • Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
  • Works closely with hotel/resort night shift to ensure the general security of the building
  • Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
  • Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences


Visa sponsorship is not available for the role. Only successful candidates will be contacted.

What You Will Bring

Candidates with a passion for excellence, expertise in Residential Concierge and proven leadership experience are invited to apply for a career with Four Seasons.

Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.

Previous pre-opening experience is a plus

Candidate should hold valid work authorization for Thailand

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Details

Job type
Full-time
Location
Bangkok, Thailand
Department
Front Office concierge
Starting in
As soon as possible
Duration of the contract
Indefinite

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