Residences Services Assistant Manager
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Residences Services Assistant Manager

Four Seasons

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Residences Services Assistant Manager

About the job



Four Seasons Hotels & Resorts, Employer of Choice:

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

About Four Seasons Hotels and Resorts:

 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Four Seasons Resort and Residences Vail:

At the foot of Vail Mountain, you'll find Four Seasons Resort and Residences Vail, a contemporary landmark luxury hotel graced with European flair.  Outside, peaked roofs draw their inspiration from the Gore mountain range, while inside, a light-filled ambience beckons.  Nearby, alpine trails await.

Located in the heart of Vail Village, the Resort offers 121 spacious, well-appointed guest rooms and suites; an award winning full-service spa; a renowned mountain steakhouse, Flame; and a lively food and cocktail hotspot, The Remedy.

Career Opportunity:

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential. Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room.

Residences Services Manager - Full-Time / Regular

This position manages day to day operations of Residence Services including Residence Club, Private Residences and Rental Program.  This includes, assisting owners with all reservations, resolving complaints, overseeing concierge services and responding to inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies. This position will advocate for owner needs and concerns and liaison with the operations team as well as maintain accurate inventories of owner personal property and storage.  This position requires handling all guest interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible. This role has direct contact with employees and guest and as such good communication skills are a necessity. This position does require an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays.

Residence Services Manager Skills and qualifications needed: College degree or equivalent experience, previous management or supervisory experience in Residential or Rooms Division, preferably in a luxury setting.  Previous experience with Opera and Fluency in Spanish preferred.

Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits

  • Salary Range - $63,000 - $66,000 annually
  • Relocation Assistance and Temporary Housing Available
  • Merchant Ski Pass and Eco Bus Pass Available.
  • Competitive Medical, dental, and vision insurance
  • Vacation, holiday, and sick pay
  • 401k participation with company matching program
  • Complimentary stays at Four Seasons worldwide, subject to availability
  • Free shift meal prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Be yourself and become a member of a work family that cares about you and invests in your development.
  • Master your craft here and abroad!  Seasonal “Task Force” opportunities are available.
  • Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.


Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us: 

  • http://fourseasons.com/vail/phots-and-videos//
  • We Are Four Seasons Video
  • http://jobs.fourseasons.com/
  • https://www.linkedin.com/company/four-seasons-hotels-and-resorts  
  • https://www.facebook.com/FourSeasonsJobs  
  • https://twitter.com/FourSeasonsJobs  


We look forward to receiving your application!  Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -  http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Residences Services Assistant Manager

United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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