Room Service Supervisor
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Room Service Supervisor

Four Seasons

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Room Service Supervisor

About the job



Four Seasons Hotel and Residences at The Surf Club is seeking an In-Room Dining Supervisor.  Embark on an enriching and experiential career journey in terms of culture, history and love for luxury service at an exceptional and legendary destination in the Miami Beaches.

Join Our Team

The In-Room Dining Supervisor is an integral part of the In-Room Dining team. This position acts as the manager on duty when there is not an In-Room Dining Manager or Assistant Manager present.

The In-Room Dining Supervisor is responsible for, but not limited to:

  • Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s In-Room Dining Department to ensure that established cultural and core standards are met. (20%)
  • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. (15%)
  • Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
  • Attend regular operational meetings to ensure effective coordination and cooperation between departments. 
  • Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 
  • Assist with the service of food to guests. Assist with the cleaning of operational areas.


Knowledge of food & beverage service, cost control, labor control and accounting is preferred. The ability to operate computer equipment and other food & beverage computer systems. Excellent reading, writing and oral proficiency in the English language are a must.

The Surf Club

From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club, an oceanfront destination bringing a new era of glamour elevated with chic dining, a palm-fringed Champagne Bar, and a world-class spa. The Surf Club has always been a place of imagination and possibility, it turned experiences into memories, and this is what we continue to pursue daily with every guest that crosses our historic doors. We say, Luxury is our LOVE language, and if you are passionate about delivering luxury whilst creating memorable experiences this is the right place for you. Four Seasons offers competitive benefits including Free medical insurance, basic dental insurance as well as vision benefits for all qualifying employees.

The Hotel and Residences 

Four Seasons Hotel and Residences at The Surf Club is situated on nine acres of oceanfront gardens, palm stands and pathways. Designed by Pritzker Prize-winning architect Richard Meier, two transparent 12-story residential buildings, an intimate 77-room Four Seasons Hotel with interiors by Parisian designer Joseph Dirand, incorporate the historic 1930 Russell Pancoast-designed The Surf Club, preserving its legendary past. Combining luxury and legendary Four Seasons service and tailoring it to match the understated elegance of this seaside location,  Four Seasons Hotel and Residences at The Surf Club will cater to guests’ and residents’ every whim, whether they are lounging in a poolside cabana or dining with unimpeded vistas of the ocean. 

What to Expect

Competitive Salary & Wages

Complimentary Medical, Dental and Vision insurance

401(k) Retirement Plan

Complimentary Parking

Paid Time Off and Holiday Pay

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

… and so much more!

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Room Service Supervisor

United States

Full-time, Indefinite

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