Front Office Agent
About the job
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.
Friendly and guest-oriented. Strong verbal and written communication skills. Good knowledge of Spanish and English languages. Other languages are a plus. Being a genuine ambassador with a "Yes, of course!" attitude.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
- Languages required: English and Spanish. French is a plus
Design hotel located right next to Plaza Catalunya in the centre of Barcelona. The Pulitzer Barcelona has a stylish restaurant with a wonderful little patio, as well as a rooftop terrace offering tapas, cocktails and life music. The Pulitzer has become one of the leading meeting points in town.