Experience Concierge
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Experience Concierge

H Elevation

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Expired

Experience Concierge

About the job

EXPERIENCE CONCIERGE (Front Desk Receptionist / Concierge)


Location: Milano, Italy


Description of the Hotel:


Exclusive luxury 5 star hotel, located in a historical city landmark, is looking for an Experience Concierge.


Position description and goals:


A) The Experience concierge is a brand ambassador, representing all the cultural values and tradition from the hotel brand.


B) Must create an out-of-the-box experience in Milano, pursuing guest service personalization.


C) The candidate must be detail-oriented and devoted to the excellence service.


D) This position has a commitment beyond all of the traditional services standards and must exceed the guest expectations.


E) The Experience Concierge has the responsibility to take any action necessary to give each guest a one-of-a-kind and unforgettable experience.


F) Front Desk Administrative duties:


The Experience Concierge is in charge of all the administrative duties that are included at a Front Desk Department (Check IN, Check OUT, Upgrade programs, Communication with HKP and Maintenance, between others).


G) The Experience Concierge must achieve sales and guest recognition program goals.

About you

Requirements:


• Hospitality professional, with a minimum of 2 years experience with similar roles working for luxury hotels.

• Very proactive and dynamic.

• Degree in Hospitality Management or other related fields

• Fluency in English (Mandatory).

• Full availability and flexibility regarding work schedule.
  • Languages required: English and Italian. German, Spanish, and French are a plus

The company

Connecting hoteliers with new ideas.

H Elevation is a boutique hotel consulting & asset management firm.

We create, distribute and operate hospitality solutions designed for a dynamic marketplace.
​We are based in Barcelona, Catalunya, with current operations in Spain, Italy and South America.

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Expired

Experience Concierge

Milan, Italy

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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