Experience Concierge
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Experience Concierge

H Elevation



Experience Concierge

About the job

EXPERIENCE CONCIERGE (Front Desk Receptionist / Concierge)

Location: Milano, Italy

Description of the Hotel:

Exclusive luxury 5 star hotel, located in a historical city landmark, is looking for an Experience Concierge.

Position description and goals:

A) The Experience concierge is a brand ambassador, representing all the cultural values and tradition from the hotel brand.

B) Must create an out-of-the-box experience in Milano, pursuing guest service personalization.

C) The candidate must be detail-oriented and devoted to the excellence service.

D) This position has a commitment beyond all of the traditional services standards and must exceed the guest expectations.

E) The Experience Concierge has the responsibility to take any action necessary to give each guest a one-of-a-kind and unforgettable experience.

F) Front Desk Administrative duties:

The Experience Concierge is in charge of all the administrative duties that are included at a Front Desk Department (Check IN, Check OUT, Upgrade programs, Communication with HKP and Maintenance, between others).

G) The Experience Concierge must achieve sales and guest recognition program goals.

About you


• Hospitality professional, with a minimum of 2 years experience with similar roles working for luxury hotels.

• Very proactive and dynamic.

• Degree in Hospitality Management or other related fields

• Fluency in English (Mandatory).

• Full availability and flexibility regarding work schedule.
  • Languages required: English and Italian. German, Spanish, and French are a plus

The company

Connecting hoteliers with new ideas.

H Elevation is a boutique hotel consulting & asset management firm.

We create, distribute and operate hospitality solutions designed for a dynamic marketplace.
​We are based in Barcelona, Catalunya, with current operations in Spain, Italy and South America.

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Experience Concierge

Milan, Italy

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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