Director of Event Experience - New York Hilton Midtown
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Director of Event Experience - New York Hilton Midtown




Director of Event Experience - New York Hilton Midtown

About the job

As Director of Event Experience, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Event Experience will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.  

What will I be doing?

As a Team Member your essential functions in this role include such things as:

  • Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results
  • Leadership - Develop innovative, forward-thinking team members
  • Culture – Ensure a best-in-class workplace that delivers on Hilton’s values, mission, and purpose 
  • Talent - Hire, engage and develop the world’s best hospitality team members
  • Operations Excellence - Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.

STRATEGY: Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results

  • Drive innovation and creativity within event delivery
  • Partner with GM/EC to deliver on Hilton’s values by creating high-impact event experiences
  • Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
  • Provide owner relations guidance in key areas of Events expertise, as needed (Banquet Capital Expenditures, Staffing Models)
  • Actively support the sales process.


  • Provide overall leadership and direction in all Events matters
  • Serve as the hotel’s credible SME on all matters relating to event experience
  • Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers
  • Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
  • Participate or represent Hilton in industry social/meeting/events professional associations


  • Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline
  • Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs
  • Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
  • Be an ambassador for customer service


  • Motivate and provide a work environment in which team members are productive
  • Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
  • Listen and respond to team members needs while having an open-door policy
  • Manages group and interpersonal conflict effectively


  • Ensure the proper use of all function space, exhibit hall, and event spaces
  • Manage supplier and vendor relationships
  • Possess subject matter expertise and ensure standards/practices
  • Development and management of departmental budgets
  • Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events
  • Ensure proper staffing for the needs of the business
  • Integrate current trends in event management and design
  • Participate in customer site inspections and assists with the sales process as necessary


  • Other duties as necessary based on business needs
  • Regular attendance

What are we looking for?

•    Minimum Years of Experience: five (5) years Hospitality related experience at manager level. 
•    Minimum of 1 year of leadership experience in hotel management. 
•    Other requirements: Travel percentage:  10%

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Director of Event Experience - New York Hilton Midtown

New York, NY, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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