Event Services Manager - Franchise
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Event Services Manager - Franchise

Hilton

Posted

Closed

Event Services Manager - Franchise

About the job

Job Requirements

Work Experience

  • Ability to put together creative and innovative menus based on skills of the kitchen and work closely with Executive Chef on pricing specialty menus.
  • Respond in a timely manner to internal and external customers
  • Systematically establish, build and maintain positive relationships with clients
  • Establish a positive and professional presence and rapport with internal and external customers
  • Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
  • Protect the Hotel's assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
  • Assist with sales site inspections, as required, and conduct planning sites as needed
  • Ability to put together creative and innovative menus based on skills of the kitchen and work closely with Executive Chef on pricing specialty menus.
  • Work closely with Director of Banquets and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups.
  • Builds long-term, value-based customer relationships that enable achievement of hotel Event sales objectives.
  • Create all Resumes, Banquet Event Orders, Daily reports for program. Final review of banquet group invoice. Turn-overs and scheduling.
  • Maintain accurate information and revenues in Delphi, at all times, to ensure accurate forecasting
  • Introduce key operations personnel to client or on-site contact
  • Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
  • Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
  • Follow through on billing to ensure all monies are collected
  • Continuously follow up, in a timely manner, to gather all pertinent information from customer
  • Interface with outside vendors as needed
  • Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms
  • Work with all internal departments to coordinate needs of groups
  • Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs
  • Establish rapport with and entertain meeting planners while promoting resort facilities and services
  • Plan and conduct pre and post-convention meetings with clients and respective departments
  • Other tasks as assigned by the Director of Event Services, Director of Sales & Marketing or General Manager


Starting Salary: $55,500

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Work Experience
  • Ability to put together creative and innovative menus based on skills of the kitchen and work closely with Executive Chef on pricing specialty menus.
  • Respond in a timely manner to internal and external customers
  • Systematically establish, build and maintain positive relationships with clients
  • Establish a positive and professional presence and rapport with internal and external customers
  • Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
  • Protect the Hotel's assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
  • Assist with sales site inspections, as required, and conduct planning sites as needed
  • Ability to put together creative and innovative menus based on skills of the kitchen and work closely with Executive Chef on pricing specialty menus.
  • Work closely with Director of Banquets and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups.
  • Builds long-term, value-based customer relationships that enable achievement of hotel Event sales objectives.
  • Create all Resumes, Banquet Event Orders, Daily reports for program. Final review of banquet group invoice. Turn-overs and scheduling.
  • Maintain accurate information and revenues in Delphi, at all times, to ensure accurate forecasting
  • Introduce key operations personnel to client or on-site contact
  • Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
  • Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
  • Follow through on billing to ensure all monies are collected
  • Continuously follow up, in a timely manner, to gather all pertinent information from customer
  • Interface with outside vendors as needed
  • Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms
  • Work with all internal departments to coordinate needs of groups
  • Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs
  • Establish rapport with and entertain meeting planners while promoting resort facilities and services
  • Plan and conduct pre and post-convention meetings with clients and respective departments
  • Other tasks as assigned by the Director of Event Services, Director of Sales & Marketing or General Manager


Benefits
  • 401(k) Program
  • Health / Wellness Package to include medical / dental / vision insurance
  • Wellness Incentive 
  • Short / Long Term Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Paid time off - vacation, sick / personal and holiday 
  • Complimentary employee meals
  • Discounted hotel travel benefits for employee, family / friends


Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Closed

Event Services Manager - Franchise

Saratoga Springs, NY, United States

Full-time, Indefinite

Start Date:

Latest start date:

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