Front Office Agent - Franchise
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Front Office Agent - Franchise




Front Office Agent - Franchise

About the job

Job Requirements

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

· Achieve positive outcomes from Guest queries in a timely and efficient manner

· Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

· Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

· Demonstrate a high level of customer service at all times

· Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

· Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

· Comply with hotel security, fire regulations and all health and safety legislation

· Act in accordance with policies and procedures when working with front of house equipment and property management systems

· Follow company brand standards

· Assist other departments, as necessary

Work Experience

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Previous experience in a customer-focused industry

· Completed high school certificate or equivalent

· Positive attitude and good communication skills

· Commitment to delivering a high level of customer service

· Excellent grooming standards

· Ability to work on your own and as part of a team

· Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in cash handling and OPERA PMS

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.


Front Office Agent - Franchise

Milan, Italy

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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