General Manager - Franchise
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General Manager - Franchise

Hilton

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General Manager - Franchise

About the job

Job Requirements

Scope of Responsibility:       

Responsible for supporting all aspects of the operation.

Job Summary:              Responsible for the overall success of the hotel including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Manages all areas of the hotel in accordance with brand and GHS standards to achieve a friendly atmosphere delivering exceptional guest service and product quality. Key responsibilities include but not limited to:

·     Quality Assurance / Product Quality

·     Exceptional Guest Service / Satisfaction

·     Strong Profitability Margins

·     Sales / RevPar Index

·     Personnel Development

Essential Tasks:

v Maintain targeted levels of guest satisfaction through staff training and positive motivation of staff. Emphasis to be placed on smiling, friendly, and efficient service. Set the example for your staff to follow.

v Personally handle guest complaints immediately. Train and Empower all employees on how to handle customer issues effectively. Maintain a system for employees to relay guest comments and complaints to the General Manager. 

v Promote high morale among the staff that may include leading various programs such as employee events, recreational activities, and community involvement.

v Ensure that applicants, new hires, and terminations are processed according to policies/procedures.

v Facilitate good communication between all departments, employees, and department heads. Ensure that all employees are aware of the “Open Door Policy” that is available to them. The General Manager must always be available to listen to employees concerns about the operation of the hotel and their jobs.

v The General Manger is directly responsible for all cash funds used in operation of the hotel.

v Operate the hotel within the budgeted guidelines of profitability through effective labor and spend controls.

v Maintain revenue forecast on a daily/weekly basis.

v Maintain safety and security controls including but not limited to key control, inventory security, and life safety risk prevention.

v The General Manager is responsible for maintaining and collecting any/all AR.

v Ensures the property is always cleaned and maintained to the highest standards.

v Ensures an effective preventive maintenance program is followed by maintenance.

v Ensures Out of Order rooms are returned to service expeditiously.

v The General Manager must be proficient in all departments and job duties.

v Unscheduled visits to the property should be conducted at various times and on weekends to ensure operational standards are being met.

v Ensures that all safety and security policies, testing, and documentation are being adhered to.

v Works directly with sales to aggressively market the hotel through direct sales, advertising, and promotional efforts.

v Monitor rate and inventory levels to ensure property is priced appropriately.

v Performs other duties as assigned and needed.

Work Experience

Hilton Experience a Plus, but Not Required

Minimum of 5 years Hospitality Leadership

Benefits

Commission Bonus Plan, Health/Vision/Dental/Life/401K Offered

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Closed

General Manager - Franchise

New Albany, IN, United States

Full-time, Indefinite

Start Date:

Latest start date:

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