General Manager - Franchise
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General Manager - Franchise

Hilton

Posted

Closed

General Manager - Franchise

About the job

Job Requirements

The General Manager will:

-Develop short and long term financial and operational plans for the hotel which support overall company objectives.

-Monitor hotel performance through verification and analysis of guest satisfaction systems and monthly financial reports.

-Manage all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensure all departments are profitable and maintain strong working relationships.

-Work with the Director of Sales, if needed can perform duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts, and coordinating sales promotions.

-Order supplies and equipment as needed and in accordance with company procedures.

Ensure staff receives proper training for each position, including safety training and standard operating procedures.

-Inspect guest rooms, public access areas, and outside grounds for cleanliness and appearance.

-Adhere to all franchise and company procedures and regulations as well as standard operating procedures.

-Ensure bank deposits are made daily, including weekends and holidays.

-Promote hotel policies and philosophies to employees and guests through direct and indirect interaction.

-Produce monthly financial reports and know at all times where the hotel stands against budget.

-Plan, implement and manage annual capital improvement projects with prior approval from Director of Operations.

-Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.

-Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.

-Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

-Stay in compliance with all established standards to maintain functional and effective computer systems and hardware.

-Provide a professional image at all times through appearance and dress.

-Follow company policies and procedures and effectively communicate them to subordinates.

-Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.

-Be available 24/7 with reliable transportation.

Work Experience

Experience:

Preferred

2 year(s): Education/Experience: Four-year college degree or previous experience in the hotel hospitality field required. Special consideration will be given to those who exhibit exemplary performance. Certification and/or License Requirement: Alcohol awareness certification. General Manager and/or other certification as required by franchise.

Behaviors:

Required

-Enthusiastic: Shows intense and eager enjoyment and interest

-Leader: Inspires teammates to follow them

Motivations:

Required

-Self-Starter: Inspired to perform without outside help

-Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

-Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

-Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Job Requirements

The General Manager will:

-Develop short and long term financial and operational plans for the hotel which support overall company objectives.

-Monitor hotel performance through verification and analysis of guest satisfaction systems and monthly financial reports.

-Manage all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensure all departments are profitable and maintain strong working relationships.

-Work with the Director of Sales, if needed can perform duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts, and coordinating sales promotions.

-Order supplies and equipment as needed and in accordance with company procedures.

Ensure staff receives proper training for each position, including safety training and standard operating procedures.

-Inspect guest rooms, public access areas, and outside grounds for cleanliness and appearance.

-Adhere to all franchise and company procedures and regulations as well as standard operating procedures.

-Ensure bank deposits are made daily, including weekends and holidays.

-Promote hotel policies and philosophies to employees and guests through direct and indirect interaction.

-Produce monthly financial reports and know at all times where the hotel stands against budget.

-Plan, implement and manage annual capital improvement projects with prior approval from Director of Operations.

-Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.

-Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.

-Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

-Stay in compliance with all established standards to maintain functional and effective computer systems and hardware.

-Provide a professional image at all times through appearance and dress.

-Follow company policies and procedures and effectively communicate them to subordinates.

-Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.

-Be available 24/7 with reliable transportation.

Work Experience

Experience:

Preferred

2 year(s): Education/Experience: Four-year college degree or previous experience in the hotel hospitality field required. Special consideration will be given to those who exhibit exemplary performance. Certification and/or License Requirement: Alcohol awareness certification. General Manager and/or other certification as required by franchise.

Behaviors:

Required

-Enthusiastic: Shows intense and eager enjoyment and interest

-Leader: Inspires teammates to follow them

Motivations:

Required

-Self-Starter: Inspired to perform without outside help

-Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

-Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

-Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Closed

General Manager - Franchise

Paris, TX, United States

Full-time, Indefinite

Start Date:

Latest start date:

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