Guest Services Agent - Franchise
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Guest Services Agent - Franchise

Hilton

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Guest Services Agent - Franchise

About the job

Job Requirements

At the Hampton Inn on Lake Buena Vista we believe in making special moments with every guest. As a Guest Services Agent at our hotel you'll have the opportunity to provide exceptional guest service to a variety of guests staying with us as they explore theme parks, attend conferences, and celebrate life in the tourism heart of Orlando! We are looking for someone to join our team who can:

  • Maintain a friendly, caring, authentic, and thoughtful personality as they greet and assist guests
  • Assist guests during check-in, check-out, phone calls, and throughout their stay
  • Handle cash and credit card transactions and complete basic accounting procedures
  • Communicate with all hotel departments to manage requests and exceed guest expectations
  • Deliver prompt and caring follow up and service recovery for all guest issues through the use of problem-solving and empathy
  • Use critical thinking skills to apply knowledge of the hotel property, policies, and procedures to anticipate the needs of our guests and work with the team to find solutions
  • Complete a daily checklist of tasks as they are assigned including running reports, recording information, and preparations for arrivals.


Work Experience
  • Previous experience with Hilton Brand is preferred.
  • Flexible work schedule (weekends, holidays, etc.)
  • Creative and critical thinking skills for problem-solving
  • Dependable and trustworthy nature


Benefits
  • Monthly / Quarterly Incentive based Bonus
  • Hilton Employee Travel Program
  • Paid Vacation
  • Walt Disney world Hospitality Pass


Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Closed

Guest Services Agent - Franchise

Lake Buena Vista, FL, United States

Full-time, Indefinite

Start Date:

Latest start date:

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