Guest Service Manager - Franchise
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Guest Service Manager - Franchise

Hilton

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Guest Service Manager - Franchise

About the job

Job Requirements

POSITION TITLE:  Guest Service Manager

REPORTS TO:  Assistant General Manager / General Manager

POSITION SUMMARY:  

The  Guest Service Manager  is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations. 

DUTIES AND RESPONSIBILITIES:

·        Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)

·        Train, supervise and support front desk

·        Recruit and train new employees

·        Create, organize, and maintain scheduling for all front office employees

·        Assign tasks and ensure all front of house positions are covered for duration of shift

·        Ensure timely and accurate customer service

·        Handle complaints and specific customer requests

·        Troubleshoot emergencies

·        Monitor stock and order office supplies

·        Review and respond to all in-house and 3rd party reviews.

·        All other duties as assigned/required.

POSITION REQUIREMENTS:

·        Must be able to communicate in English both written and verbally.

·        Must be able to stand for long periods of time.

·        Must be able to lift 20 lbs.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Closed

Guest Service Manager - Franchise

West Palm Beach, FL, United States

Full-time, Indefinite

Start Date:

Latest start date:

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