Hilton Garden Inn Austin North / Domain front desk team member - Franchise

[{{ $ctrl._job.status.name | translate}}] Hilton Garden Inn Austin North / Domain front desk team member - Franchise
Hilton

Posted
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Job description

Job Requirements

The brand new Hilton Garden Inn Austin North / Domain is looking for AM, PM and overnight(Night audit) front desk team members to come join our opening team and to be a part of a special hotel opening with an amazing team and ownership group.

Job description:

• Support guest service as the main focus of the hotel and interacts with guests.

• Communicates special requests made by guests and provides personalized service to all guests.

• Knowledge of and ability to appropriately interpret and follow both hotel and Hilton policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

• All associates are required to wear HGI uniforms, name-tag and a smile from start to end of shift.

• Maintain a well-groomed and professional appearance while at work.

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

• Complete other duties and tasks assigned by managers.

• Complete daily checklist before shift end.

• Needs to be reliable, punctual and flexible.

• Individual needs to also be self-motivated, high energy, outgoing, organized and detail-oriented.

• Ability to provide solutions to guest issues, or diffuse situation until management can help.

Work Experience

• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

• Knowledge of and ability to appropriately interpret and follow policies and procedures.

• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Skill in the use of personal computers and related software applications.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Benefits

Monthly bonus program, 401(k) plan, health insurance, PTO and vacation benefits, discounted rooms through the prestigious go Hilton team member travel program.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Details

Job type
Full-time
Location
Austin, TX, United States
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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