IT Manager
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IT Manager




IT Manager

About the job

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The IT Manager’s core responsibilty is to ensure the smooth and efficient operation of the IT Department.  This role is also responsible for hotel purchasing duties, procuring items required by management at competitive prices without compromising quality. 

What will I be doing? 

As the IT Manager, you will be responsible for performing the following tasks to the highest standards: 


  • Maximize and protect hotel profitability through the leverage of Information Technology, training and operational best practices. 
  • Maximize opportunities to reduce IT costs through effective purchasing and negotiating maintenance contracts. 
  • Identify and propose opportunities to optimize revenue. 
  • Responsible for timely preparation and submission of all IT budgets. 
  • Responsible for the management and control of all IT expense according to an agreed plan. 
  • Ensure a business continuity plan is established and tested for all parts of the business. 
  • Provide the highest possible IT service to the agreed standards and best practices. 
  • Work with Business Management to expedite access and better utilization of information. 
  • Implement and exploit telephony services to HI minimum defined standards. 
  • Ensure guests’ IT queries are managed to defined standards with minimal risks. 
  • Ensure brand standards are communicated and maintained for Guest and Business Service. 
  • Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings. 
  • Consistently promote the brand and encourage the use of the brand by IT suppliers. 
  • Ensure IT resources are maintained in the hotel to support the commercial & business needs.  
  • Identify and ensure all hotel data has ownership and accountability within the organization. 
  • Ensure a successor is identified and trained to the standard. 
  • Provide IT support to other Hilton hotels when required. 
  • Cross train other hotel IT personnel to provide cover. 
  • Maintain standards and best practices in the hotel and evaluate compliance 
  • Manage and monitor local vendors and / or local representatives of global / area vendors. 
  • Ensure that hotel data is secured and in line with stated standards and best practices. 
  • Ensure Access Control is in line with stated standards and best practices. 
  • Ensure regular self-evaluations of IT practices are completed and communicated. 
  • Manage local implementation projects. 
  • Communicate status, risks, opportunities to GM, hotel management and regional and area IT management.    
  • Adhere to the hotel’s security and emergency policies and procedures. 
  • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 
  • The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. 
  • Carry out any other reasonable duties and responsibilities as assigned. 


  • Follow hotel purchasing policy and procedures when carrying out of all purchases. 
  • Obtain three competitive quotes from suppliers to minimize cost to hotel. 
  • Conduct interviews with suppliers, representatives and obtain information, specification, quotations on any items required, handling subsequent correspondence and negotiations for procurement. 
  • Place orders with suppliers to ensure timely delivery to satisfy hotel requirement and trace the outstanding orders to ensure operational needs are met. 
  • Check pricing of purchase orders and determine appropriate suppliers to obtain best quality and price. 
  • Conduct market surveys to understand market trends and the price floating. 
  • Safeguard the petty cash float (if any) so as to ensure no unauthorized access to the float, ensuring that it is kept in the safe. 
  • Collect the Market List quotation at regular intervals. 
  • Regularly review contract supplies to ensure prices are still competitive.   
  • Maintain competitor knowledge of similar products by regularly surveying price lists of other hotels’ operation supplies. 
  • Analyze market trends to anticipate likely price fluctuations, for the purpose of maintaining inventory either for long or short time periods. 
  • Ensure all documentation (purchase orders, invoices, delivery dockets etc.) is forwarded to Accounts Payable on a timely basis. 
  • Flexible in relation to work hours. 
  • Minimize the risk of accidents and workers’ compensation costs by ensuring the correct work practices are used and that the area is safe from hazards. 
  • Handle all requests and enquiries in a timely, efficient and friendly manner. 
  • Strictly follow the code of conduct. 
  • The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. 
  • Carry out any other reasonable duties and responsibilities as assigned. 

What are we looking for? 

An IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Five to seven years of relevant IT management experience. 
  • At least 1 year of working experience as Purchaser or higher in the hospitality industry. 
  • Sound technical understanding of the management of IT in a service organization. 
  • Good personality to deal with guests.  
  • Capable of training team members. 
  • Possess strong project management and presentation skills. 
  • IT qualification / training. 
  • Fluency in both spoken and written English, to meet business needs, is desirable. 
  • Knowledge of supplies management.   
  • Experience in similar capacity with international chain hotels. 
  • Working experience within Hilton Group is advantageous. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 


IT Manager

Thiruvananthapuram, India

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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