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Manager, Special Events



Manager, Special Events

Job Description

*** The location for this position is virtual/remote ***

Hilton’s Commercial Services organization is comprised of over 4,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are key to Hilton’s ability to drive profitable growth.

What will I be doing?

Are you passionate about strategizing and planning event details? As the Special Events Manager, you are responsible for handling events as listed in the Customer Engagement Plan with Hilton. Each event you work on will require extensive preparation from research, design, planning, coordinating and evaluating. In planning for each event, you will work with partners to understand their objectives, messaging, requirements, budget, and suggested dates and timelines in order to plan the scope of the event. You will prepare reports such as event briefs, budgets, critical path, Request For Proposals (RFPs), surveys and debrief documents. We will have you working closely with the Business to Business (B2B) Marketing team to drive messaging and relevant elements of Purpose in each event. The types of events planned include: Conferences, Tradeshows, Customer Advisories, Customer Events, Sales Meeting and Incentive Programs.

More specifically, you will:

  • Handle events from conception to planning and execution. This includes participating in the strategic planning process for meetings and events.
  • Work with our business partners (Hilton Worldwide Sales, hotels and brand teams) to Identify event objectives and construct initial budgets and return on investment measurement. You will handle the selection of vendor sourcing, contracting, management and supervision.
  • Handle budget, track and report expenditures, and reconcile event billing. This will include monitoring timelines for multiple events, including sponsorship results, payment schedules, and communication deadlines.
  • Build event and registration websites, manage invitation process and track participation in Cvent.
  • Work with our B2B marketing partners on event or invitation messaging, promotion, design and creative. Partner on Meet with Purpose activations at events as appropriate.
  • Align with Hilton Travel and Entertainment (T&E) policy (or Strategic Meetings Management Programs - SMMP policy) for event compliance.
  • Lead tradeshow booth creation and set-ups.
  • Liaise with American Express (Amex) on group event travel.
  • Review event communication (invitations, emails) for information accuracy and branding/messaging.
  • Lead event management calls throughout the entirety of the event lifecycle including planning, pre-con, and post-event debrief calls or meetings.
  • Organize, file, copy, box and ship event materials.
  • Process expense reports.
  • Travel for site selections, pre-planning meetings and to execute the event.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • Ability to multi-task in a fast paced environment
  • Ability to work quickly and efficiently while balancing multiple priorities and collaborating with multiple partners
  • Organized and meets deadlines with attention to detail and process.
  • Possesses strategic-planning skills
  • Self reliant, with skills to work independently while being able to accomplish projects with little supervision
  • Ability to learn online tools such as Survey Monkey and Cvent Registration
  • Ability to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity
  • Self motivation and initiative is key for the ability to lead the execution of an event and plan its different components in detail with little direction
  • Ability to adhere to agreed deadlines

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years professional work experience in special events/marketing
  • Five (5) years experience in meeting planning - handling corporate events/conferences/tradeshows/incentives as a full time position
  • Five (5) years experience with Microsoft Office, including Word, Outlook, PowerPoint and Excel
  • 50% travel within the Americas
  • Ability to lift/move heavy boxes and stand for long periods of time during tradeshows and events

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS/Bachelor’s Degree

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

For Colorado applicants only: The annual salary range for this role starts at $62,500 and is based on applicable and specialized experience and location. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company.


Job type
New York, NY, United States
Starting in
As soon as possible
Contract duration

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