Sales Manager - Franchise

[{{ $ | translate}}] Sales Manager - Franchise


Job description

Job Requirements

Position Summary

The Sales & Catering Manager is responsible for soliciting new business and building relationships with existing accounts. The Sales Manager will work internally with all departments to provide excellent guest service and externally through connections to the local community.

Primary Responsibilities 

  • Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan.
  • Employ revenue management techniques to recommend corporate rate proposals.
  • Accurately prepare and present Requests for Proposals so that both guest and hotel receive a good value.
  • Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.
  • Develop, implement and constantly modify sales action plans.
  • Manage and maintain an accurate and up-to-date contact management system.
  • Negotiate and close contracts that meet the hotel's business plan objectives. Desired arrival, departure and volume patterns must be met.
  • Internally communicate guest requirements, thereby insuring all information is accurate between guest and hotel staff.
  • Coordinate and participate in target market trade shows and sales blitzes.
  • Conduct competitive analysis and maintain competitor files in order to be able to compete successfully.
  • Maintain good rapport with local civic groups and companies; networking
  • Telemarketing to specified organizations, lists as directed by the Director of Sales
  • Assists in the preparation of the weekly packet which includes the schedule of events and banquet event orders and resumes
  • Assistance in the set up and servicing of meetings and in-house guests, group and transient
  • Assistance with the inputting of special events, citywide conventions
  • Organization of all items needs for sales blitzes, direct mail pieces
  • Distribution of promotional materials to specified markets, welcome centers
  • Maintain adequate stock of all materials needed for sales, letterhead stationary, envelopes, brochures, rack card
  • Assist the Director of Sales with weekly reports on sales contacts
  • Assistance in working any booth for trade show purposes, wedding showcase, bridal fair etc.
  • Flexibility to maintain regular office hours and availability for evenings, weekends and holidays
  • Other duties as requested or assigned

Work Experience


  • High school diploma/GED required
  • Minimum of 1-3 years Sales experience required
  • Attention to detail and organized
  • Hotel experience strongly preferred
  • Proficient verbal and written communication skills
  • Various computer programs such as Microsoft Word, Excel, Outlook, PowerPoint, and POS systems

Physical Requirements

  • Sitting for long periods of time during shift
  • Use of keyboard and telephone throughout shift
  • Some bending, lifting, and carrying
  • Local traveling for networking and events
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.


Job type
Knoxville, TN, United States
Sales & Marketing
Starting in
As soon as possible
Duration of the contract

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