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Senior Manager, Commercial (Focused Service Franchised) - Greater China & Mongolia



Senior Manager, Commercial (Focused Service Franchised) - Greater China & Mongolia

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.


The Senior Manager, Commercial (Focused Service Franchised) - Greater China & Mongolia will be responsible for delivering support of commercial strategy execution for your portfolio of focused service franchised hotels by closely partnering with the Brand Performance Support (BPS) team. This role would need to develop the success of focused service franchised hotels under the leadership of line manager .

You will provide consultation and resources as the commercial expert, bridge and introduce Hilton distribution channels, Loyalty programs, global sales systems(i.e. RFP), leveraging HWS resources, Marketing campaigns & resources(i.e. EventReady) to influencers, supply critical analysis on company-wide decisions affecting commercial strategies, communicate Hilton Commercial best practices and facilitate training if necessary per commercial standard to max the best use of Hilton resources and tools. 


What will I be doing? 

As the Senior Manager, Commercial (Focused Service Franchised) - Greater China & Mongolia, you will be responsible for performing the following tasks to the highest standards:

  • Provide consultation and resources as Commercial expert - Coach and engage targeted action plans which are feasible while producing optimal results, provide advice and address questions about Hilton's commercial processes and products, develop presentation & training materials utilized virtually or physically.
  • Execute Commercial Strategic Priorities
    • The successful candidate must be guided by commercial strategic priorities with a clear understanding of the Hilton Values, navigate the Hilton enterprise best practices, leverage Hilton service, relentless focus on results in order to drive commercial standard, introduce key commercial platforms.
    • Support all commercial aspects of focused service franchised hotels from preparation to a smooth opening and post-opening support once the hotel is opened.
    • Conduct or collaborate on all business strategies and the activities needed to grow the focused service franchised hotels’ commercial business engagement, promote any growth opportunities.
  • Collaborate with BPS closely - liaison to brand team members and RMCC Franchise contacts, facilitate commercial related discussions with BPS team and prioritizing revenue generating ideas. Support Focused Service franchised hotels by collaborating with BPS on below areas:
    • Standardize Hilton’s sales tools and processes and consistently adhere to them.
    • Participate in Hilton’s key commercial platforms, e.g. SCOUT, RMCC, ResMax.
    • Participate in the Hilton commercial business events, e.g. HWS sales activities, regional marketing campaign.
    • Identify business opportunities for franchised hotels and advise accordingly.
    • Connect the needs of the focused service franchised hotels with the performance drivers. 
    • Coach and provide the training support. Ensure Hilton’s commercial standard programs are live in the business at all levels.
    • Support building short, medium, and long-term strategic plan of the focused service franchised hotels to deliver sustained business goals. 
  • Support MLA partners - to identify opportunities in commercial tools and process and work on solutions.
  • Stakeholder Management - Build powerful business relationships with decision makers including both internal and external stakeholders, assist in the designed commercial strategy, collaborate on all business strategies and the activities needed.
  • Develop relationship within Commercial Team - You will support and collaborate with commercial functional teams (i.e. working closely with RMCC, Loyalty etc.) to complete respective commercial actions. You are to build strong & effective working relationship with respective peers in commercial team.
  • Support the line manager for team initiatives and projects.

What are we looking for?

A Senior Manager, Commercial (Focused Service Franchised) - Greater China & Mongolia serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Bachelor’s degree
  • Minimum 7 years of relevant experience
  • Excellent verbal and written communication skills in both Mandarin and English.
  • Excellent organizational skills, multi-tasking skills, strategic planning capabilities and time management.
  • Strong ability to craft highly professional presentations and communications
  • Able to work well under pressure and meet tight deadlines
  • Experience in a matrix organization
  • Strong critical thinking skills and has both quantitative and qualitative analytics skill set
  • Able to use logic and reasoning to identify the strengths/weakness of alternative and differentiated solutions, conclusions or approaches to problem
  • A self-starter who is well organized and extremely detail-oriented 
  • An assertive team player who is willing to take ownership of responsibilities and possess a high level of positive energy and drive
  • Possess absolute discretion and confidentiality regarding sensitive information
  • Dynamic, innovative and creative in finding business solutions
  • High proficiency in Microsoft Office applications: Outlook, Word, Excel and PowerPoint
  • Previous relevant experience in regional role is preferred
  • Adaptable experience in sales or revenue management.
  • Deep understanding of business strategy, business planning and business plan development is advantageous
  • Relevant experience in the focused service franchised corporate/area role is preferred 
  • Has the flexibility to travel when required


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



Job type
Shanghai, China
Starting in
As soon as possible
Contract duration

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