Senior Manager, Sales Support
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Senior Manager, Sales Support




Senior Manager, Sales Support

About the job

Our Sales Support team coordinates the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Sales’ teams. The team focuses on evolving into the most sought-after partners in hospitality by freeing up seller’s time, driving efficiency and governance to maximize performance and drive results.

What will I be doing?
Hilton is looking for an experienced Senior Manager to supervise the Group Support Desk function for Hilton Worldwide Sales Americas. The Senior Manager will collaborate with Sales Support leadership, Hilton Worldwide Sales, and Sales Systems/Governance to drive and implement our change vision of alignment and integration of teams, elimination of duplicated effort, and further automation and optimization of business processes, and new, beneficial and differentiated services.

As the Senior Manager, you will work with leadership to develop and maintain a positive culture, while driving efficiency, consistency, and governance to improve performance and get results.

More specifically, you will:

  • Provide leadership to direct the current and future support of all Hilton Worldwide Sales (Americas) Group Desk functions
  • Participate and engage with Global support partners regularly to review and align on tasks and processes where possible
  • Conduct meetings with extended teams to update on current initiatives, goals and objectives progress, and commitments to the next steps
  • Collaboration with Hilton Worldwide Sales leadership and Sales Focus Group on specific business process changes
  • Collaborate with Managers on solutions to Sales and Support teams’ stressors, which include processes taking up most teams’ time, and contributors to work/life balance issues
  • Hold regular meetings with Manager(s) and Coordinators that cover weekly performance, initiatives, and personal development, providing 360-degree feedback and course correcting
  • You will engage with HR at regular intervals to review compensation for both equity and performance, and use talent reviews to promote and further develop the high potentials
  • Determine future staffing needs across the support team and provide guidance on recruiting, selecting, hiring, training, and developing the best talent available for the roles

What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative and differentiated solutions or conclusions to problems
  • Well-organized, passionate teammate, deeply focused on details
  • Exemplary leadership skills and willingness to take ownership of responsibilities and possess a high level of positive energy and drive
  • Ability to handle multiple priorities, work well with time constraints, and effectively handle concurrent demands to prioritize responsibilities
  • Works independently with minimal direction or mentorship
  • Ability to collaborate with peers effectively and professionally to resolve hard problems
  • Complete discretion and confidentiality regarding critical information
  • Strong customer service and communication skills (verbal, and written), while employing diplomacy with high-level executives and customers within the organization on a global scale
  • Problem-solving skills to resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity. This includes demonstrating an interest in effectively addressing any issue with partnerships.
  • Dedicated self-starter with a work demeanor that exhibits flexibility, drive, good judgment, and dependability

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High School Diploma or GED
  • Six (6) years of management experience
  • Ten (10) years of Hospitality Sales professional experience
  • Domestic and international travel up to 25%

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS/Bachelor’s Degree
  • Experience in working with Hilton Worldwide Sales
  • Salesforce, Cvent, and Meeting Broker experience

What is it like working for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Senior Manager, Sales Support

Addison, TX, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: