Specialist, Lead Management Services
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Specialist, Lead Management Services

Hilton

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Specialist, Lead Management Services

About the job

The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.

What will I be doing?

Do you love developing relationships and strategizing with your customers? If so, we believe you could be an excellent fit for a career in Revenue Management at Hilton. As the Lead Management Specialist, you will assist hotels, manage sales leads, and produce revenue with proficiency and consistent strategy through qualification, negotiation, and closing sales for hotels, via various group and transient lead sources. This role will maximize the overall hotel financial profitability and grow RevPAR Index (market share) for each hotel in a portfolio of 15 to 25 properties.

Key hotel team members with whom the Lead Management Specialist interacts include the General Manager, Director of Sales, and Front Office Manager.

More specifically, you will:

  •  Assist hotels, handling all incoming leads with proficiency and consistent strategy that leads to maximizing overall hotel financial profitability and growing RevPAR Index for each hotel in a portfolio of 15 to 25 properties
  • Represent the hotel by responding to and negotiating with persons inquiring about the group and/or transient accommodations
  • Initiate preparation of proposals and contracts on hotel guestrooms and meeting space with availability and pricing strategy, strategically developed with an understanding of each hotel’s market, unique goals, and challenges

What are we looking for?

We seek visionaries passionate about customer service and who love the opportunity to improve the guest experience. We believe success will demonstrate itself through the following attributes and skills:

  • Strong customer service and effective written, verbal communication, and presentation skills
  • Excellent interpersonal skills that build trust and instill confidence to motivate and influence others
  • Strong problem-solving and resolution skills. This includes demonstrating the ability to address any issue in collaboration with others effectively
  • Ability to work well under high demand and effectively balance multiple and concurrent tasks
  • Strong project/time management and organizational skills

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • One (1) year of sales or related experience
  • Can work independently with minimal direction
  • Proficiency with quickly learning new programs when required
  • High proficiency with MS Excel, Word, PowerPoint, and Outlook

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree or two (2) years of sales or related experience
  • Hotel experience
  • Hospitality sales experience
  • Strong negotiation skills

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Specialist, Lead Management Services

Addison, TX, United States

Full-time, Indefinite

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