Front Office Manager
Front Office Manager

INNSiDE by Melia

Posted

Front Office Manager

About the job

Front Office Manager ensures the achievement of financial, quality, work ambience,
employee development and operational objectives through room management, achieving
the highest occupancy rates possible at the best average rate and ensuring guest
satisfaction and maximum customer care through an efficient and courteous service.
Main tasks:
Conduction and supervision the daily operation of the department to ensure that service standards are followed with friendly and engaging service
Managing guest concerns and react quickly, tracking and notifying the right areas to ensure memorable moments for our guests
Ensuring employees are informed on a daily basis about priorities to customize the service
Supervision of operations during the shift for which the person is responsible
Customer complaints management and decision-making responsibility
To ensure all staff are trained and accurate training records are kept
To be totally supportive and promote the service culture values to the Reception team enabling them to provide the highest level of service at all times
To ensure accurate billing and corrections
To welcome guests and fosters customer loyalty through his/her friendly manner
To develop high quality relationships with guests throughout their stay
To ensure that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual
To ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
To ensure that guest documentation and information is available and up-to-date



Ai sensi dell’art. 13 del Regolamento UE 2016/679, Vi informiamo che i Vs. dati personali forniti volontariamente mediante il Vs. curriculum vitae, saranno trattati da Sol Meliá Italia S.r.l., titolare del trattamento, con modalità manuali ed elettroniche al solo fine di valutare una Vs. possibile candidatura all’interno dell’Hotel Meliá INNSiDE di Milano nel rispetto dei principi di sicurezza e riservatezza sanciti dallo stesso Regolamento. La base giuridica del trattamento si fonda sull’articolo 111 bis del D. Lgs. 196/2003 e sull’articolo 6 del Reg. UE 2016/679 par. 1 lett. b) e non richiede il consenso dell’interessato.
I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia. Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.
Rimane Vs. libera prerogativa esercitare i diritti di cui agli articoli 15 e ss del Reg. UE 2016/679 contattando l’ufficio risorse umane all’indirizzo email lucia.troccoli@melia.com o direttamente il Data Protection Officer all’indirizzo email dpo@melia.com.

About you

Degree or Diploma in Hospitality Management
Computer Knowledge and experience in MS office programs Knowledge of Opera System
High level of English and of a second language
Minimum 2 to 3 years work experience in the same role in Hotel of similar category
Well developed communication and customer relations skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Complaint handling skills
Experience training and supporting a team
Flexibility and adaptability
  • Languages required: English and Italian.

The company

Opened in December 2019

A Hotel that will adapt to the dynamic and modern style of travelers seeking new experiences, in an urban and vibrant environment,
while still feeling at home.


Location

The future INNSiDE Milano Torre GalFa will be located within an existing building, known as Torre GalFa, which used to be the second-highest skyscraper in Milan after the close by Pirellone building. The area where the building is located used to be known as the Centro Direzionale of Milan, which is characterized by the 1950s- 1960s towers, many of which dedicated to government offices and other major public and private companies.


Torre GalFa The Building

The GalFa Building or Torre GalFa in Italian is a skyscraper in Milan, Italy, located in the Centro Direzionale. It was designed by architect Melchiorre Bega in 1956 and completed in 1959. The building is 109 m and 30 floors high, with 2 more underground floors, and qualifies as the sixth-highest skyscraper in Milan (after the
new high-rises of Porta Nuova). The overall design of the tower is mainly based on the International Style architecture.


Hotel INNSiDE Milano Torre GalFa

145 Room Keys
Restaurant and Bar
4 Meeting rooms:
Meeting Room 1: 32 sqm, 20 pax theatre style Meeting Room 2: 63 sqm, Big Idea Space Meeting Room 3: 27 sqm, 8 pax boardroom style
Meeting Room 4: 60 sqm, 27 pax theatre style
Panoramic Gym on 1st floor with E-fitness virtual lessons
Parking spaces. Entrance from via Alfredo Campanini

Entrance address: Via Gustavo Fara 41, 20124 Milano

View profile

Front Office Manager

Milan, Italy

Full-time, 12 months

Start Date:As soon as possible

Latest start date: