Learning & Development Manager - InterContinental Singapore Robertson Quay
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Learning & Development Manager - InterContinental Singapore Robertson Quay

InterContinental Singapore Robertson Quay

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Learning & Development Manager - InterContinental Singapore Robertson Quay

About the job



Hotel Brand: InterContinental
Location: Singapore, Singapore

Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, 238909

Job number: 113156



About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Responsible for managing the hotel’s learning and development function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Learning & Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.

Financial Returns

  • Analyse training needs of the hotel in general and in individual departments, developing strategies and including then in the Annual Training Plan
  • Works with Superior in the preparation and management of the Department’s budget
  • Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly


People

  • Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
  • Ensure effective training programs are in place including but not limited to New Employee Orientation; Train the Trainer; Customer Service Training; Technical job specific training (through certification of departmental standards and procedures)
  • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
  • Attend departmental training session and assess performance
  • Assist Department Trainers in preparing and conducting departmental training and assess performance
  • Prepare and monitor training programmes
  • Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
  • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
  • Produce monthly training reports
  • Anticipated return on investment and/or training goal
  • Liaise with other IHG Training Managers to share experiences and resources
  • Liaise with educational institutions conducting hospitality and training courses
  • Delivers briefings of all internal programmes to executive management and department heads
  • Contributes towards regional activities as directed by Director of Human Resources / General Manager
  • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
  • Regularly communicates with employees and maintains good relations


Guest Experience

  • Analyse company statistics from Guest & Employee surveys, business financial results etc to measure success of training programmes
  • Coaches, counsels and disciplines employees, providing constructive feedback to enhance performance


Responsible Business

  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
  • Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
  • Maintains all hotel training records
  • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for employees personal development
  • Maintain current information and records of suppliers of training resources and materials
  • Perform other duties as assigned, including day-to-day workflow in the HR Department, ad-hoc HR projects and all HR initiatives.


What we need from you

Bachelor’s degree or Diploma in Human Resources or Training. 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

  • 5-days work week
  • Duty Meal
  • Uniforms/ Laundry Services
  • Midnight Transportation
  • Birthday Off
  • Learning and Development Opportunities
  • Flexi Benefit
  • Insurance Coverage
  • 50% F&B discount at Hotel’s selected Restaurant
  • Special Employee rate at all IHG Hotels worldwide


What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Closed

Learning & Development Manager - InterContinental Singapore Robertson Quay

Singapore

Full-time, Indefinite

Start Date:

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