Guest Services Assistant Manager - Front Office - Burj Al Arab
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Guest Services Assistant Manager - Front Office - Burj Al Arab

About the job

About Jumeirah and Burj Al Arab:


At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.

Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most Photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out reception desks on every floor, round-the-clock private butlers and use of the hotel's Rolls-Royce fleet. the hotel's 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting Venues.



About the role:

An opportunity has arisen in the Front Office department at Burj Al Arab for a highly motivated and hard working Assistant Manager. The main purpose of this position is to ensure the smooth and efficient running of the Front Office Department, utilize upselling, support for the operation by providing administrational support.



Your duties will include the following:

Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction
Oversees & completes any outstanding Front Office duty issues as per the handover
Monitor and promptly respond to all CSI feedbacks relevant to Front Office
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Ensures credit / payment is completed for all guests checking in
Prepares work schedule for AFOM / GSM
Coaches, counsels and disciplines colleagues, providing constructive feedback to enhance performance, and conducting performance appraisals in line with company guidelines
Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the colleagues & takes corrective action when required
Assumes the role of controller in case of emergency situations until relieved by senior management
Oversee lobby operation, and assist lobby GSM
Keeps Front Office Manager informed of any critical issues
Attends daily Rooms division briefings
Attends daily Ex.com briefings in absence of FOM
Conducts interviews for all open lobby positions openings
Acts as Duty Manager whenever scheduled
Any other duties as may reasonably be requested by the management.
Supervises suite allocations and handling of group arrivals and departures
Ensures that all departmental standards are followed
Liaises closely with other departmental leaders to ensure ultimate service and provide support where required
Immediately actions all special guest requirements and requests
Is a continual source of information, help and assistance to all guests
Is fully proficient and knowledgeable with the Hotel PMS, Micros and HotSOS.
Has a full and comprehensive knowledge of the Hotel, including all departments, services and outlets.
  • About the Benefits: This position offers a highly competitive salary package which includes: accommodation, transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
  • Department: Guest Relations

About you

About you:



The ideal candidate for this position will have the following experience and qualifications:

Previous Duty Manager or Assistant Manager experience
Minimum of 3-5years experience as a GSE / Receptionist
The ability to deal with high profile clients
Minimum 3-5 year 5 star hotel experience
High level of written and verbal business English and preferred at least one additional Foreign language
Computer literate with knowledge of MS Office, Property Management System (preferably Opera)
  • Language required: English.

The company

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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Expired

Guest Services Assistant Manager - Front Office - Burj Al Arab

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

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