Front office Agent
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Front office Agent

About the job

Front Office Agent
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Key Responsibilities:
  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. 
  • Ensure that LQA results are above 85%.
  • Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  
  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice. 
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. 
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.  
  • Possess a working knowledge of the room reservation procedures.  
  • Maintain the neatness of his/her working area.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About you

  • Language required: English.

The company

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Ranked regularly as one of the most visited cities in the world with over 15 million visitors, Dubai is a cultural melting pot of tourists, locals and expats. Be at the heart of this bustling and innovative city as you join the Kempinski Hotel Mall of the Emirates team. Connected to the award-winning Mall of the Emirates, and offering a unique marriage of desert local and view of snow-filled slopes, the hotel is a destination celebrating the true essence of Emirati and European luxury hospitality.

Benefit from over 13 years of experience and working in one of the most iconic hotels in Dubai. With a dynamic team consisting of 350 employees from over 48 different countries, be part of a culture incepted for career development and growth. Venture around the world taking advantage of the exclusive employee rates at Kempinski Hotels & Resorts.

Craft your career, your way at Kempinski Hotel Mall of the Emirates.

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Front office Agent

Dubai, United Arab Emirates

Full-time, Indefinite

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