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Kempinski
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Reservations Agent 预订部文员 – (in English)
About the job
Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
OVERALL OBJECTIVES
The job of Reservation Agent is executed satisfactorily when:
Kempinski Reservation standards are implemented and complied to.
l All relevant data is entered and maintained in the systems in a timely and accurate manner.
l Data is reviewed on an ongoing basis.
MAIN RESPONSIBILITIES
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results > 85%.
Follow the internal up-sell programme for Reservations department.
Perform any other duties as assigned to them by management.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Grand Kempinski Hotel Shanghai
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.
SCOPE
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
OVERALL OBJECTIVES
The job of Reservation Agent is executed satisfactorily when:
Kempinski Reservation standards are implemented and complied to.
l All relevant data is entered and maintained in the systems in a timely and accurate manner.
l Data is reviewed on an ongoing basis.
MAIN RESPONSIBILITIES
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results > 85%.
Follow the internal up-sell programme for Reservations department.
Perform any other duties as assigned to them by management.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Organization: Kempinski Hotels
Location: Grand Kempinski Hotel Shanghai China
Job Type: Regular
Job Level:
Schedule: Full-time
Job Posting: Nov 27, 2020
Unposting Date: N/A
Job Number: 190002ET
- Department: Reservations
Closed
Reservations Agent 预订部文员 – (in English)
Full-time, Indefinite
Start Date:
Latest start date: