Client Advisor - Boston Newbury (Mandarin Speaking)
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Client Advisor - Boston Newbury (Mandarin Speaking)

LVMH

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Client Advisor - Boston Newbury (Mandarin Speaking)

About the job

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Overview:

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor- Luxury Watches’ primary focus will be to assist with developing and driving luxury timepiece business.  The individual will continue to build new and existing customers by employing client development outreach and follow-up. The Client Advisor – luxury watches is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every client advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany client advisor's skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany client advisor's skill set. 

Through productive peer partnerships, education and communication the Client Advisor-luxury watches will act as the local subject matter expert and partner with co-workers to navigate through the successful close of consultative and often complex transactions. The specialist will attend local and regional events and facilitate tailored presentations and customer consultations both in person and virtually. Proactively develop strategies to build sales through outreach to existing and high potential new customers.

The Client Advisor-luxury watches will be required to maintain knowledge of the local and global watch market from a trend and pricing perspective and possess a proven understanding of other brands and their comparative and competitive qualities with the ability to leverage this knowledge into closing sales.

Sales:  Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan, with a particular focus on growing luxury timepiece business. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars. Utilize product knowledge expertise to drive sales, influence decision making and maximize sales opportunities

Service:  Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

  Qualifications:

Required Qualifications

  • Experience in retail or luxury retail or relevant client-related experience
  • Experience in the luxury timepiece market
  • Proven track record in achieving sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Ability to work with a diverse client base.
  • Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
  • Must have authorization to work in the United States or in the country where the position is based.


       Preferred Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
  • Proficiency in multiple languages.


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Client Advisor - Boston Newbury (Mandarin Speaking)

Boston, MA, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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