Deparment Manager - Faubourg
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Deparment Manager - Faubourg




Deparment Manager - Faubourg

About the job


The Department Manager is a professional specialized in RTW & accessories, with MTM and MTO skills and is able to drive the sales target and the performance of the team under his/her responsabilities. He or she is Brand Ambassador of Loro Piana and enhances the customers loyalty in order to ensure the achievement of quantitative and qualitative goals.



  • Reflects the Company image in terms of standing and ensures that the team is aligned as well
  • Is responsible for the team daily communication and a proper coverage of floor based on business needs
  • Supervises the sales maximization of his/her department and the achievement of the KPIs, collaborating with the Store Manager
  • Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager
  • Is responsible for keeping the department organized and tidy, according to the Loro Piana standards Client management and CRM
  • Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients
  • Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
  • Ensures that the after-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image

Team management

  • Supports the Store Manager in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
  • Supervises the team activities and ensures that the customer service is in line with the Company standard of excellence
  • Identifies and gives value to the strengths of each member of the team under his/her responsibility,
  • supporting the growth and training in accordance with the Store Manager
  • Provide periodically Coaching & Performance feedbacks, follow up on the development plans of the team and create future successful career grow stories
  • Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
  • Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
  • Ensures that the team under his/her responsibility respects all the internal procedures


  • Ensures that the image of the product cure are always aligned to the Brand DNA
  • Ensures that the team of his/her department is always sensitive regarding product management and its care
  • Is a specialist of MTM and MTO product and has the skills to provide excellent product personalization skills


  • Is responsible for keeping the department displays neat and for overseeing the product rotation
  • Promptly informs the Store Manager about displays and windows impact on sales


  • Optimizes the department stock management in a proper way for the sale purposes
  • Analyzes the sales and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team

Information additionnelle
  • Relevant similar previous work experience in a luxury boutique
  • Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
  • Passion and high motivation for Loro Piana products and Brand
  • Deep knowledge of the clothing and accessorize in luxury
  • Open minded and flexible attiture
  • Strong communication skills
  • Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
  • Fluent English, both spoken and written; other languages are a plus


Deparment Manager - Faubourg

Paris, France

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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