Manager, Business Process Owner
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Manager, Business Process Owner




Manager, Business Process Owner

About the job


The Business Process Owner eCommerce (BPO eCommerce) play a pivotal role in translating the impact of new eCommerce initiatives on systems, processes, reporting, and internal control needs in partnership with all departments and entities affected by these changes, to ensure the overall alignment of process, expected outputs and reconciliations. 

eCommerce growth and new initiatives in the recent 2 years are indeed leading to new financial and operational processes and flows that need to be translated, validated, communicated, tested, and implemented by coordinating and leading different business units with multiple stakeholders. The BPO eCommerce will report into the VP of eCommerce MHUSA while having strong ties with MHUSA and Domaine Chandon California finance stakeholders, the DTC Operations Manager and MHIS.


eCommerce New Features & Processes Implementation:

  • Facilitate the translation of the new eCommerce features and processes into correct Finance / accounting, Operations and IT flows that can be implemented into the different systems (SAP, Engage, Topaz)
  • Collect, document, and obtain sign off on business requirements from all finance functions (accounting, tax, compliance, global finance), operations functions (master data, inventory management) and IT functions (SAP)
  • Serve as the primary liaison with the systems processes, configuration recommendations, and quality assurance teams for implementation and IT testing of the approved designs 
  • Organize and orchestrate the creation and execution of a comprehensive inventory of operational & financial UAT test cases across all stakeholders
  • Lead and/or coordinate tests of systems configuration changes and assists QA team in test planning and troubleshooting, identify system impacts end-to-end
  • Provide analysis and troubleshooting on production issues related to systems reporting (may span multiple systems, SFCC, SAP, TOPAZ)
  • Document financial, internal control, operational and IT flows dedicated to these new eCommerce features and processes

eCommerce financial & operational reporting quality control:

  • Work with MHIS and finance teams to monitor quality of data on daily basis; perform bi-weekly/ monthly data reconciliation and informs teams of any gaps
  • Collaborate with the finance team to review monthly P&Ls for assigned cost centers, collaborate with the accounting team to investigate, and explain any major cash reconciliation discrepancies, and provide insightful actionable recommendations

Internal Control liaison for eCommerce:

  • Based on internal control rules and policies for both MHUSA and Domaine Chandon California, implement new procedures and control their application ensuring a continuous improvement of MHUSA eCommerce business processes
  • Identify control weaknesses in eCommerce operations and propose corrective action
  • Advisory role on projects implementation to ensure key risks and controls are addressed
  • Participate to operational and financial audit reviews focused on MHUSA eCommerce
  • Ensure a regular follow up of action plans of previous audits when it comes to MHUSA eCommerce

Information additionnelle

Education:   Undergraduate Degree required

Languages:  English, working knowledge of French a plus

Professional Experience: 

  • Experience required: Minimum 5 years ideally in Finance, controlling, External Audit
  • Preferred background in Retail or Consumer Packaged Goods
  • Prior knowledge of SAP ERP platform, if possible, otherwise experience with ERP application/software (e.g., Oracle, etc.)
  • Experience working with DTC and/or eCommerce operating model is a plus
  • Experience working with project management tools a plus including diagramming apps, i.e., Jira, Lucidchart, Visio

Practical/Technical Knowledge:

  • Solid knowledge of business processes, risk management, and information systems (CRM, ERP, etc.)
  • Strong accounting and financial skills
  • Proven knowledge of auditing standards and procedures

Required Skills:

  • Rigorous and reliable
  • Enthusiastic, driven work ethic, with a can-do attitude
  • Logical thinking, quick learner, mature
  • Bias towards streamlined, simplified, and scalable processes
  • Strong communication skills and ability to interact & partner with business owners at all levels and all functions; can translate functional problems into different department languages
  • Ability to work independently with minimal supervision

Moet Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moet Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic protected by applicable law


Manager, Business Process Owner

New York, NY, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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