The Private Client Manager-High Jewelry at Tiffany & Co. holds the critical position of the ultimate Brand Ambassador, embodying the Tiffany brand in every interaction. In this role, they will represent and uphold the Brand through their presence in the community, social media as well as all networking and Brand activation events. They are responsible for establishing and executing upon strategies for the acquisition, engagement, retention and growth of High Net Worth clients, in addition to having an opportunity and expectation of selling across all categories with a focus on High Jewelry. The PCM is a commercial leader with a global mindset, strategic in application of impeccable service and bespoke experiences. Through active and ongoing partnership, the PCM will work with Zone and Global partners, including Client Relations to strategize on and deliver exciting experiences for Tiffany clients. Such work will be in service of achieving and exceeding commercial targets and gaining competitive market share.
The PCM will represent and reinforce the Tiffany brand at internal and external local and regional events as a Brand Ambassador, identifying and developing new high potential clients that will lead to facilitating tailored presentations and client consultations. They will proactively and autonomously develop strategies to build sales through outreach to existing and new high potential clients, identify and capture client data for the purpose of developing curated client experiences, building key and influential relationships, and personalizing client development opportunities, while representing the brand at the highest level.
The PCM’s passion for Tiffany is consistently conveyed. The position regularly and consistently requires extensive discretion and independent judgement in matters of importance, so an entrepreneurial spirit and stellar judgment and professionalism must be prevalent. They build lasting relationships with the Brand’s most influential clients and celebrate the Brand’s history and provenance. They will create the dream for their clients through deep awareness of trends across luxury retail and lifestyle of the Private Client, and bolster the Brand’s general market posture by ensuring these influential clients help to reinforce the Brand image through purchases and public use.