RETAIL TRAINING MANAGER, WEST COAST

[{{ $ctrl._job.status.name | translate}}] RETAIL TRAINING MANAGER, WEST COAST
LVMH

Posted

Job description



Position

The Retail Training Manager, West Coast is one of the primary ambassadors of the CELINE image, product knowledge and service experience: they have the responsibility to communicate and enhance the vision of the brand through the retail network for the assigned area.

Responsibilities:

  • Provide regular training to the store teams in areas of Product Knowledge, Brand, Selling Ceremony, Client Experience skills in order to deliver the best retail experience.
  • Follow up regularly with the Store Managers and the Client Advisors to ensure standards are met.
  • Develop focused training sessions for special products, events and launches.
  • Perform needs assessment and ensure tools & resources are in place.
  • Support training through effective store visits and coaching on the selling floor.
  • Partner with market or regional director to deliver all required training through an organized and planned calendar.
  • Host and drive group meetings for New Hires, Store Manager conferences, launch of selling ceremonies, refresher of selling skills, key brand or energy events.
  • Communicate and effectively share Training tools, resources, materials with store teams.
  • Collaborate with the International Retail Training Manager for Image, Product knowledge and Service experience based in Paris, with HR and Retail teams in the development of new training projects.
  • Manage travel and work calendar to deliver all activities in timely manner and meet budget.
  • Utilize and communicate reporting tools (Financial or Mystery Shops) to drive performance


Profile

Qualifications:

  • Bachelor’s Degree equivalent preferred
  • 5-year Training experience, preferably in the luxury fashion and/or retail sector
  • Proficiency with Microsoft Office Suite
  • Intermediate Excel skills
  • Excellent communication, presentation, facilitation skills
  • Highly organized, able to multi-task and meet deadlines
  • Energetic and curious
  • Passionate about the brand and the retail industry
  • Innovative and highly inspirational in approach
  • Able to build effective relationships     


Details

Job type
Full-time
Location
United States
Department
Human Resources
Starting in
As soon as possible
Duration of the contract
Indefinite

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