Team Manager - Soho
Team Manager - Soho

LVMH

Posted

Team Manager - Soho

About the job

Poste

Overview

The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Key Accountabilities

Sales

Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.

  • Manage and motivate the team to consistently achieve or exceed store sales target.
  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
  • Drive business through key product pillars and KPIs.


Service

Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:

  • Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
  • Provide management presence on the sales floor, coaching the  team and ensuring Tiffany client experience expectations are being delivered at all times.
  • Optimize hospitality and store amenities to create unique experiences.
  • Take action on TEI performance and client feedback to improve customer service.


Talent

Attract, hire, and retain top talent to cultivate a climate of high performance.

  • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
  • Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled  talent
  • Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
  •  Leverage and utilize training and development offerings to effectively support growth and development to drive performance.


Operational Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.

  • Ensure exceptional operational support to drive sales and service.
  • Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
  • Ensure compliance with all internal control procedures.


Required Qualifications

  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.


Preferred Qualifications:

  • A college/university degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.


The hiring range for this position ranges from $87,423.00 - $123,420.00. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Retail management are also eligible for bonus and sales incentives.

Team Manager - Soho

New York, NY, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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