This position is not available anymore, but there are more Reception jobs at Mandarin Oriental
Mandarin Oriental
Posted
Closed
Assistant Front Office Manager
About the job
Duties and Responsibilities
Advertised: Eastern Standard Time
Applications close:
- Major responsibilities
- Operate the Front Office properly, efficiently and with profitability
- Supervise and assist Guest Service Agents with their duties
- Ensure a warm and genuine arrival and departure experience
- Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards, Mandarin Oriental Hotel Group details, etc.
- Ensure that all Guest Service Agents are groomed according to hotel standards
- Maintain all department files and ensure that paperwork is kept to a minimum
- Ensure that sufficient stationary is available for the daily operation
- Serve as the Manager on Duty and available to guests at all times
- Ensure proper staffing at all times
- Compile and maintain the daily Manager on Duty report
- Ensure accurate communication of information and guest requests to all relevant departments
- Personally welcomes guests in VIP categories 1,2,3, and 6 as well as repeat guests; recognize and anticipate their individual needs
- Ensure that Legendary Quality Standards, policies and procedures of MONYC are properly understood and followed through
- Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
- Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
- Identifies quality improvement trends and effectively communicates issue to the Director of Front Office Operations
- Handle all guest complaints and comments relating to the department tactfully
- Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
- Cooperate and coordinate teamwork with other departments
- Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager
Advertised: Eastern Standard Time
Applications close:
- Department: Reception
Closed
Assistant Front Office Manager
Full-time, Indefinite
Start Date:
Latest start date: