Assistant Front Office Manager
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Assistant Front Office Manager

Mandarin Oriental

Posted

Closed

Assistant Front Office Manager

About the job

Duties and Responsibilities

  1. Major responsibilities       


 

  • Operate the Front Office properly, efficiently and with profitability
  • Supervise and assist Guest Service Agents with their duties
  • Ensure a warm and genuine arrival and departure experience
  • Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards, Mandarin Oriental Hotel Group details, etc.
  • Ensure that all Guest Service Agents are groomed according to hotel standards
  • Maintain all department files and ensure that paperwork is kept to a minimum
  • Ensure that sufficient stationary is available for the daily operation
  • Serve as the Manager on Duty and available to guests at all times
  • Ensure proper staffing at all times
  • Compile and maintain the daily Manager on Duty report
  • Ensure accurate communication of information and guest requests to all relevant departments
  • Personally welcomes guests in VIP categories 1,2,3, and 6 as well as repeat guests; recognize and anticipate their individual needs
  • Ensure that Legendary Quality Standards, policies and procedures of MONYC are properly understood and followed through
  • Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
  • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
  • Identifies quality improvement trends and effectively communicates issue to the Director of Front Office Operations
  • Handle all guest complaints and comments relating to the department tactfully
  • Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
  • Cooperate and coordinate teamwork with other departments
  • Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager


Advertised: Eastern Standard Time
Applications close:

Closed

Assistant Front Office Manager

New York, NY, United States

Full-time, Indefinite

Start Date:

Latest start date:

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