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This position just got filled, but there are more F&B other jobs at Mandarin Oriental
[Closed]

Captain In-Room Dining

Mandarin Oriental

Posted

Captain In-Room Dining

Job Description



Duties and Responsibilities

  • Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • To be able to lead and communicate with his/her colleagues during the outlet operation
  • To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.
  • To assist the Outlet Manager in enabling employees to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
  • Oversees the set-up and operation of a station/section in a restaurant
  • Provide services for guest such as order taker, promoting the restaurant food and beverages.
  • To Ensure that all in-house VIP's list and amenities are registered, and any relevant information is discussed
  • To overseas and maintain the Mini bars stock/operation.
  • Provide recommendation and prepare wine choice for the guest.
  • To co-ordinate the service of food and beverage efficiently and accurately.
  • To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
  • To involve with service related to VIP guests
  • To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
  • To identify and carry out any specific training and development needs among the team
  • To perform and check all duties related to outlet opening/closing check list
  • Perform any other reasonable duties as required by the Outlet Manager
  • To carry out and supervise daily, weekly and monthly inventory
  • Responsible for cash float and cashiering
  • To maintain and order all the store requisition
  • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
  • To maintain all Hotel’s assets


Requirements :

  • Reading, writing and oral proficiency in the English language.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent and organized manner.
  • Have an in-depth knowledge of food and preparation
  • Have a in-depth knowledge of wine
  • Be able to relate to all levels of guests and management.
  • Have a minimum of 2 years experience in similar position, preferably in luxury environment
  • Have the ability to handle multiple tasks using time and task management skills.
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Have excellent attention to details and service knowledge


Advertised: 14 Oct 2021 SE Asia Standard Time
Applications close: 01 Nov 2021 SE Asia Standard Time

Details

Job type
Full-time
Location
Jakarta, Indonesia
Department
F&B other
Starting in
As soon as possible
Contract duration
Indefinite

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