Director of Rooms W Prague Pre-opening
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Director of Rooms W Prague Pre-opening

Marriott Worldwide

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Director of Rooms W Prague Pre-opening

About the job

Additional Information Director of Rooms - W Prague (Pre-opening)
Job Number 23015747
Job Category Rooms & Guest Services Operations
Location Prague WH, Vaclavske namesti 826/25, Prague, Czech Republic, Czech Republic VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

Candidate must possess an EU nationality or alternatively a valid working permit for The Czech Republic. 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun. 

Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together.  

W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it. 

W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment. 

JOB SUMMARY

We are looking for a Director of Rooms who is passionate about W, passionate about style and innovation.  It is critical that the Director of Rooms represents the W lifestyle to our guests.  The Director of Rooms, like the rest of our ‘Talent’ is the soul behind the brand and he/ she brings it to life. The Director of Rooms functions as the strategic business leader of the property's Rooms department and is part of the Executive Committee of the hotel. He/she reports to the General Manager. 

Responsible for planning, developing, implementing, and evaluating the quality of property’s rooms operations, the Director of Rooms works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.  

He/she ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department.  

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.  

Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International. 

Director of Rooms is a member of MOD Team of the hotel.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

  • 2 years’ experience in a similar role in a luxury environment. 

  • English is a must; Czech is optional but would be great. 



CORE WORK ACTIVITIES

Leading Rooms Team

  • Champions the brand’s service vision for product and service delivery. 


• Communicates a clear and consistent message regarding departmental goals to produce desired results. 

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. 

• Monitors and promotes room rates, specials, and promotions at the residence.  

• Reviews all out-of-order rooms daily with respective departments to determine most status and estimated date for return to room inventory. 

Managing Profitability & Managing Revenue Goals

• Analyzes service issues and identifies trends. 

• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. 

• Reviews and audits expenses (e.g., departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy, and room revenues).  

• Conducts weekly meetings with divisional managers and reviews all information pertinent to the week’s business.  

• Prepares monthly, quarterly, and yearly Rooms Division financial forecasts. 

• Prepares annual capital expenditures report. 

• Monitors Rooms operations sales performance against budget. 

• Reviews reports and financial statements to determine Rooms operations performance against budget. 

• Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. 

• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. 

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. 

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees. 

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. 

• Coordinates and communicates event details both verbally and in writing to the customer and property operations. 

• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. 

• Responds to and handles guest problems and complaints. 

• Uses personal judgment and expertise to enhance the customer experience. 

• Stays available to solve problems and/or suggest alternatives to previous arrangements. 

• Interacts with guests to obtain feedback on product quality and service levels. 

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. 

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. 

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 

• Ensures that employees understand expectations and parameters for Room duties. 

• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 

• Anticipate sold-out situations/and know how many rooms are overbooked.  Assist in locating alternative accommodations for guests and assist in “walking” guests, following hotel policies and procedures. Follow-up the next day to ensure that guests are welcomed back to the hotel in accordance with hotel policies and procedures. 

• Review resumes for arriving groups; follow up with all departments to ensure preparations are made for arrivals. 

Managing and Conducting Human Resources Activities 

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. 

• Interviews and hires employees. 

• Ensures employees are treated fairly and equitably. 

• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). 

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. 

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. 

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. 

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. 

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. 

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. 

• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. 

• Identifies talents of direct reports and their teams and assists with their growth and development plans. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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Director of Rooms W Prague Pre-opening

Prague, Czechia

Full-time, Indefinite

Start Date:

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