Franchised Front Desk Supervisor
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Franchised Front Desk Supervisor

Marriott Worldwide

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Franchised Front Desk Supervisor

About the job

Job Number 22147364
Job Category Rooms & Guest Services Operations
Location Courtyard Dallas Carrollton and Carrollton Conference Center, 1201 Raiford Road, Carrollton, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Lowen Hospitality Management, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

As a Hotel Front Desk Supervisor, you will supervise front office staff while implementing and supporting best-in-class hospitality practices, with an eye on maximizing guest satisfaction and ensuring repeat business.

Your specific duties in this role will include:

•        Assisting staff with expediting problem payments (e.g., problems processing credit card)

•        Following up with guests regarding satisfaction with guest-related issues

•        Processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys

•        Processing all payment types such as room charges, cash, checks, debit, or credit

•        Setting up accurate accounts for each guest upon check-in

•        Anticipating sold-out situations and obtaining satisfactory alternative accommodations when the property cannot accommodate guests with reservations

•        Blocking rooms in the computer and identifying designated requirements and requests

•        Contacting appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve guest calls, requests, or problems

•        Coordinating with Housekeeping to track readiness of rooms for check-in

•        Balancing and dropping receipts according to accounting specifications

•        Assisting management in training, motivating, and coaching employees, and serving as an effective role model

•        Anticipating and addressing all guests' service needs

•        Developing and maintaining positive working relationships with staff members as well as guests.

JOB REQUIREMENT

We are looking for a warm and outgoing Hotel Front Desk Supervisor with a strong leadership skills and a firm commitment to ensuring the best possible customer service and guest experience. You should also have solid decision-making, problem-solving, and conflict-resolution skills It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

•        High school diploma or GED; college degree, a plus

•        Minimum 2 years relevant experience; previous hospitality experience, preferred

•        Excellent telephone and customer service skills

•        Ability to maintain the highest degree of confidentiality

•        Computer and technology proficiency (e.g. tablets, iPads)

•        Ability to work long hours as needed

•        Ability to maintain a professional appearance and demeanor

•        Strong English language skills

This company is an equal opportunity employer.

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Franchised Front Desk Supervisor

Carrollton, TX, United States

Full-time, Indefinite

Start Date:

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