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Marriott Worldwide
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Group Housing Manager
About the job
Job Number 23014141
Job Category Sales & Marketing
Location Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 5 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing, guest services, front desk, or related professional area.
Preferred:
• Knowledge of property operations.
CORE WORK ACTIVITIES
Managing Group Housing Operations
• Manages the operational preparation for all group bookings, including guest deposits, room blocks, rooming list, cutoff dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs.
• Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list).
• Maintains organized, accurate files on each group account and monitors of the course of action for each account daily.
• Provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting.
• Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Rooms Division, Revenue Management, and Accounting.
• Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
• Attends Pre-Convention Meetings, Bill Reviews and site visits for assigned groups.
• Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations.
Providing Exceptional Customer Service to all Guests and Customers
• Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer’s needs and recommending appropriate features and services that best meet their needs.
• Supports the company’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services customers in order to grow share of the account.
Additional Sales and Marketing Responsibilities
• Utilizes intranet for resources and information.
• Attends and completes all appropriate training courses as designated to learn Sales Business Processes and use of various systems.
• Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Job Category Sales & Marketing
Location Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 5 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing, guest services, front desk, or related professional area.
Preferred:
• Knowledge of property operations.
CORE WORK ACTIVITIES
Managing Group Housing Operations
• Manages the operational preparation for all group bookings, including guest deposits, room blocks, rooming list, cutoff dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs.
• Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list).
• Maintains organized, accurate files on each group account and monitors of the course of action for each account daily.
• Provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting.
• Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Rooms Division, Revenue Management, and Accounting.
• Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry.
• Attends Pre-Convention Meetings, Bill Reviews and site visits for assigned groups.
• Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations.
Providing Exceptional Customer Service to all Guests and Customers
• Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer’s needs and recommending appropriate features and services that best meet their needs.
• Supports the company’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services customers in order to grow share of the account.
Additional Sales and Marketing Responsibilities
• Utilizes intranet for resources and information.
• Attends and completes all appropriate training courses as designated to learn Sales Business Processes and use of various systems.
• Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
- Department: Event
