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Manager, Intermediary Partner Programs

Marriott Worldwide

Posted

Manager, Intermediary Partner Programs

Job Description


Posting Date Oct 14, 2021
Job Number 21115423
Job Category Sales & Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? Y

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY

The Manager, Intermediary Partner Programs is a key member of the Intermediary Partner Support team, balancing focus on oversight of Marriott’s Intermediary programs which drive topline revenue for our hotels, including: external training, communications and Travel Agency/Group Partner website management. The position is responsible for the creation, implementation, maintenance and measurement of programs, services and solutions designed to support the intermediary sales organization globally.  The position reports to the Director, Intermediary Partner Programs and supports Marriott’s Consumer Operations vision and mission through specific activities designed to support and enhance Marriott’s competitive advantage within the intermediary segment. 

Position functions as a subject matter expert within the department, demonstrating advanced knowledge of job-relevant issues, intermediary programs, systems, and processes.  Plans, develops, implements, and evaluates the quality of intermediary programs.  Determines priorities, schedules, plans, collaborates, and utilizes necessary resources to complete projects on schedule and within budget while meeting the business objectives defined at the onset of the project.  Shares responsibility with department leadership in planning, directing, and coordinating activities pertaining to projects/initiatives which impact the Intermediary Partner Support team. Possesses a global mindset, and proactively keeps leadership informed of any challenges in meeting project objectives.

CANDIDATE PROFILE

Education and Experience

  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years’ experience in the business, sales and marketing, training, management operations, or related professional area.


OR

  • 5-year graduate degree from an accredited university in Business Administration, or related major; no work experience required.
  • Excellent project management/program management skills and technical aptitude
  • Strong analytical skills and analytic tool (e.g., Excel) proficiency to ground decision making and problem solving
  • Strong financial skills to develop and manage departmental and project budgets, as well as inform program strategies
  • Ability to collaborate effectively with others in a cross-functional team
  • Excellent written and verbal communication skills
  • Strong attention to detail and follow-through, and ability to listen and incorporate new information and viewpoints
  • Excellent leadership and interpersonal skills
  • Experience in leading multiple programs/projects with diverse audiences and stakeholders


CORE WORK ACTIVITIES

Managing Projects and Priorities

  • Program/Project management: Identify the Key Performance Indicators for each program/project to support goals; plan and strategize actions and timelines to achieve goals; manage resources, internal and external; monitor progress; identify challenges and formulate correction plans; communicate, present, persuade and gain necessary approvals.
  • Functions as a strategic senior technical expert within the department.
  • Develops all training related to Intermediary Partner Programs, to include:  Hotel Excellence! and Meetings Excellence! external training modules, qualification processes and support.  Provide subject matter expertise to Intermediary-specific Marriott internal training, such as CTAC System Property Training, supporting program documentation (e.g., procedures, user guides, job aids, etc.). All internal training will be in alignment with sales and marketing training programs and policies.  Training development includes but is not limited to web-based, self-paced, and instructor-facilitated.
  • Serves as key contributor and collaborator in the development of program/project communications.
  • Responsible for Marriott’s dedicated travel agency and group partner websites, to include content, imagery, and functional operation.
  • Vendor management: Establish the processes and information flows with vendors to help increase innovation, efficiencies, reduce costs, and improve end-product results to meet and exceed customer expectations.  Reviews vendor proposals and guides selection of appropriate vendor for services/technologies related to external intermediary training programs.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Champions leaders’ vision for product and service delivery.
  • Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
  • Provides direction and assistance to other teams regarding projects.
  • Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Thinks creatively and practically to develop, execute, and implement new project plans.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Plans, develops, implements, and evaluates the quality of operations.


Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders, both internal and external.
  • Communicates objectives and concepts in a clear and persuasive manner that is easy to understand (both verbal and written).
  • Demonstrates an understanding of business needs and priorities.
  • Supports achievement of performance goals, budget goals, team goals, etc.


Providing Technical Support and Consultation

  • Provides technical expertise and technical leadership within own and other teams.
  • Provides recommendations to improve the effectiveness of processes, training curriculum, and programs.
  • Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
  • Demonstrates advanced knowledge of function-specific procedures and training platforms.
  • Applies knowledge/judgment to achieve business goals.
  • Foresees, identifies and resolves problems.
  • Keeps up-to-date technically and applies new knowledge to job.
  • Performs other reasonable duties as required for this position.


MANAGEMENT COMPETENCIES

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
     


Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.
     


Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, GSO, Sales & Marketing, Training, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
     


Generating Talent and Organizational Capability

  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
     


Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.
    • Possesses strong working knowledge of the Intermediary segment (retail travel agencies, Travel Management Companies, group intermediaries/3rd-party meeting planners).
    • Working knowledge of Marriott’s sales and systems processes specific to the intermediary segment.
    • Provides leadership in developing innovative approaches to the implementation of new programs and training.
    • Has knowledge/appreciation of Marriott brands, hotel types, brand strategies, culture, philosophies, and initiatives.


  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.


  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
    • Presentation/Public Speaking - Possesses effective presentation and public speaking skills.


At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities.  This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Details

Job type
Full-time
Location
Bethesda, MD, United States
Department
Other
Starting in
As soon as possible
Contract duration
Indefinite

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