Vice President, Global Quality
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Vice President, Global Quality

Marriott Worldwide

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Vice President, Global Quality

About the job

Job Number 22125053
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
The Vice President, Global Quality is part of the Global Operations discipline and is responsible for leading the Global Quality team, it’s programs and strategies for performance improvement and taking ideas into implementation across all brands, disciplines, and continents. The Global Quality team holds operators and owners accountable to our brand standards and helps improve the guest experience and deliver on-strategy hotels through tools including the guest survey, the hotel audit, and the renovation accountability program. This position plays a significant role as part of the Global Operations leadership team in driving operational programs and processes that facilitate brand differentiation, superior guest experiences and operational excellence.  The VP, Global Quality is accountable for developing and executing a strategy for driving compliance worldwide. The VP, Global Quality will lead a team that partners with Brand, Legal, OFS, MxM and executive leaders to run a transparent and equitable processes. The VP, Global Quality will also lead the strategy to support service experiences and drive accountability with Marriott’s Luxury Portfolio globally. The reach of both of these programs is global in nature, partnering with International leaders and Continent teams to ensure the execution and pull-through of these programs.

Key Responsibilities include:

  1. Build capability for continuous performance improvement through the development of quality tools, training and resources across all brands globally
  2. Lead, develop and optimize a team of quality and performance improvement professionals
  3. Leads a team responsible for the execution of the Global Accountability Program, monitoring and looking for improvement opportunities in our processes and implementing changes as required
  4. Partners with brand, discipline, continent and corporate sponsor to provide insight and solutions to drive the guest experience in support of strategic growth goals
  5. Develops and maintains Global Quality department budgets; manages the relationship and the work of external consultants; leads/coaches and mentors team members to facilitate professional growth and cross-functional learning and expertise


CANDIDATE PROFILE

Education and Experience

Required:

  • 4-year bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major plus 7+ years’ experience in Operations or related professional area
  • 12+ years of business management leadership experience within the discipline or a related discipline
  • Direct management of large, cross functional, or matrix team


Preferred:

  • Certification and/or training in quality, process improvement, Six Sigma, etc.
  • Post graduate degree


Qualifications and Skills:

  • Proven track record of success working in or with fast-paced, consumer focused organizations.
  • Strong knowledge of the competitive landscape and must be able to remain current with industry trends and connected in related forums.
  • Demonstrated success leading large scale initiatives/transformations across an enterprise and associated change management.
  • Proven experience introducing and implementing cutting edge ideas; conception through final delivery.
  • Ability to articulate new concepts clearly and in a compelling way.
  • Strong negotiating, influencing and problem resolution skills.
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines.
  • Demonstrated ability to assess stakeholder needs, creatively approach solutions, and decide and influence appropriate courses of action.
  • Initiate, implement and support change within the organization; is proactive in removing barriers or accelerating its pace
  • Develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions; sell ideas persuasively, settling differences and winning concessions without damaging relationships; can be both direct and forceful while remaining diplomatic. Strong mediation skills and constructive approach to deal with conflict
  • Active learner -- enhance personal, professional and business growth through new knowledge and experiences; create an atmosphere in which timely information flows smoothly; push the organization to learn from other industries’ standards and practices.
  • Embrace technology and other innovative solutions to increase work flow efficiency and quality. 


This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

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Vice President, Global Quality

Bethesda, MD, United States

Full-time, Indefinite

Start Date:

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