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Job Description

We are seeking a Event Solution Support Analyst to join a growing Professional Services team. In this role, you’ll have an opportunity to manage, develop and maintain our business tools as well as conducting 1st and 2nd level support for all MCI offices over the world. You are the link between the operational and development team, solving issues in a timely matter, offering the best solutions for clients, operational teams as well as other advanced users. At the same time, you’ll join a highly collaborative team, where you’ll be mentored by Senior Support and Implementation Consultants, in order to grow your skills. 
If you enjoy diversity and challenges in a fast moving environment that requires both technical capability and business understanding this may be the opportunity you’ve been seeking.

Your mission:
 
Software user Support

Support all users of the platforms (such as Cvent, Swapcard, Events Air or B-Com) before, during, and after their event
Provide online and/or onsite support for events throughout their duration
Identify and document user and system issues
Conduct application testing, collect and summarize test data
Log and follow up all reported bugs and costumer feedbacks
Find workarounds when bugs cannot be solved right away
Contribute to and maintain a knowledge base of previous support issues
Conduct on-call user support within our ticketing platform to all other MCI offices

Software platform customization

build on-line registration platforms and virtual event platforms within a pre-defined software
Coordinates and implement building and testing phases with clients before launching
Layout customization on events registration websites and virtual events platforms
Deal with a varied set of projects within an international environment.

Software user Training

Create/update of documentation, user’s manual, communication and reports
Create training curricula and documentation
Train users on applications and help them resolve application issues


Your profile


Competencies in Event Management and Tourism
Previous experience with Event technology solutions (such as Cvent, Swapcard, Events Air or B-Com).
Eager to learn
Service-oriented
Strong methodology and communication skills
Curious and up to date with the technological latest trends
Autonomous, enjoy teamwork, have a natural feeling for communication, able to integrate into a young and dynamic group and willing to add a contribution
Rigorous and structured, cheerful and flexible nature
Manage the stress involved in running several projects simultaneously
Ability to travel depending on congress agenda
Fluency in both French and English (written & spoken)
Strong computer skills such as Excel, PowerPoint, Word and specific industry software such as event management solutions (Cvent, Swapcard, EventsAir, B-com), hotel management, GDS (Global distribution systems), OTA (Online Travel Agents) etc..
Knowledge in HTML, CSS and or JavaScript is considered as a plus
Database management knowledge is considered as a plus
Some experience within relevant industry experience would be a plus in order to understand the way event management software has been built up.

Details

Job type
Full-time
Location
Geneva, Switzerland
Department
Data and Analytics
Languages
English, French
Starting in
As soon as possible
Contract duration
Indefinite

MCI Group

MCI is the world’s leading provider of strategic engagement and activation solutions and has been a key driver of innovation in the meetings, events, association and congress industries since 1987. Through creative live experiences and digitisation, globalisation, brand enhancement and content strategies, MCI helps multinational companies and international associations to enhance organisational performance, grow globally, energise communities and drive business results. An independent, privately held company with headquarters in Geneva, Switzerland, MCI’s 1,600 experts in 63 cities and 31 countries help clients across Europe, the Americas, Asia-Pacific, and India, the Middle East and Africa to unlock their potential and deliver real change.

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