Aura Agent (Guest Relations)
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Aura Agent (Guest Relations)

About the job

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Job description:

We are looking for a Aura Agent to join our team of passionate individuals at ME Milan Il Duca to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

What will I be doing?

• To assist the Aura Team in all duties and responsibilities of the Department.
• To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
• To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
• To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
• To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.

Because belonging to the great Meliá family is being VIP, you will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP - Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.

About you


• knowledge of Microsoft (Word, Excel, Outlook);
• excellent knowledge of English and Italian, a third language is a plus (ideally spanish);
• previous experience in the same role inside a Hotel of the same level;
• available to work shifts;
• Knowledge of Micros OPERA is a plus.

Ai sensi dell’art. 13 del Regolamento Generale sulla Protezione dei dati personali 2016/679 (GDPR), La informiamo che i Suoi dati personali riferiti al curriculum vitae fornito volontariamente, saranno trattati esclusivamente da Sol Meliá Italia S.r.l., titolare del trattamento con sede in Via Masaccio 19 - 20149 Milano, al solo fine di valutare una possibile candidatura all’interno nei nostri hotels nel rispetto dei principi di sicurezza sanciti dal GDPR. La base giuridica del trattamento si basa sul consenso dell’interessato. Non comunichiamo i dati a terzi e non facciamo profilazione. Al momento dell’eventuale colloquio sarà cura dell’ufficio risorse umane dell’hotel fornire un’informativa dettagliata sul trattamento dei dati personali. In ogni caso i dati personali saranno conservati per 12 mesi all’interno dei quali ci riserviamo di contattarLa.
Può esercitare i Suoi diritti contemplati dagli articoli 15 e s.s. del GDPR scrivendo al nostro Responsabile per la protezione dei dati personali all’indirizzo email: oppure può contattare direttamente l’ufficio Risorse umane dell’hotel ME Milan Il Duca all’indirizzo email
  • Languages required: Italian and English. Spanish is a plus

The company

Located in the heart of the action and near the city’s main museums, exclusive boutiques, fashionable hot spots and trendy night clubs, ME Milan - Il Duca is one of the leading hotels in Milan. It is contemporary and cutting edge in style and located in one of the fashion capitals in the world.

Designed by the world famous architect Aldo Rossi, amongst its fantastic services and facilities ME Milan - Il Duca provides 132 exquisitely designed, modern rooms, including 34 suites; a high-energy steakhouse restaurant from New York - STK; Rooftop Bar with outdoor terrace and spectacular panoramic views of the new skyline of Milan including the new towers in the Garibaldi area. The hotel also consists of twoexecutive boardrooms a total of 100 m2 a modern, fully equipped gym, open 24 hours a day and high speed Wi-Fi internet.

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Aura Agent (Guest Relations)

Milan, Italy

Full-time, 6 months

Start Date:

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