Aura Agent (Guest Relations)
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Aura Agent (Guest Relations)

ME Milan il Duca 5*



Aura Agent (Guest Relations)

About the job

We are looking for a Aura Agent to join our team of passionate individuals at ME Milan Il Duca to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

What will I be doing?

- To assist the Aura Team in all duties and responsibilities of the Department.
- To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
- To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
- To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
- To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.

About you

Ai sensi dell’art. 13 del Regolamento Generale sulla Protezione dei dati personali 2016/679 (GDPR), La informiamo che i Suoi dati personali riferiti al curriculum vitae fornito volontariamente, saranno trattati esclusivamente da Sol Meliá Italia S.r.l., titolare del trattamento con sede in Via Masaccio 19 - 20149 Milano, al solo fine di valutare una possibile candidatura all’interno nei nostri hotels nel rispetto dei principi di sicurezza sanciti dal GDPR. La base giuridica del trattamento si basa sul consenso dell’interessato. Non comunichiamo i dati a terzi e non facciamo profilazione. Al momento dell’eventuale colloquio sarà cura dell’ufficio risorse umane dell’hotel fornire un’informativa dettagliata sul trattamento dei dati personali. In ogni caso i dati personali saranno conservati per 12 mesi all’interno dei quali ci riserviamo di contattarLa.
Può esercitare i Suoi diritti contemplati dagli articoli 15 e s.s. del GDPR scrivendo al nostro Responsabile per la protezione dei dati personali all’indirizzo email: oppure può contattare direttamente l’ufficio Risorse umane dell’hotel ME Milan Il Duca all’indirizzo email
  • Languages required: English and Italian.

The company

Located in the heart of the action and near the city’s main museums, exclusive boutiques, fashionable hot spots and trendy night clubs, ME Milan - Il Duca is one of the leading hotels in Milan. It is contemporary and cutting edge in style and located in one of the fashion capitals in the world.

Designed by the world famous architect Aldo Rossi, amongst its fantastic services and facilities ME Milan - Il Duca provides 132 exquisitely designed, modern rooms, including 34 suites; a high-energy steakhouse restaurant from New York - STK; Rooftop Bar with outdoor terrace and spectacular panoramic views of the new skyline of Milan including the new towers in the Garibaldi area. The hotel also consists of twoexecutive boardrooms a total of 100 m2 a modern, fully equipped gym, open 24 hours a day and high speed Wi-Fi internet.

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Aura Agent (Guest Relations)

Milan, Italy

Full-time, 6 months

Start Date:As soon as possible

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