Guest Experience Host - Attractions
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Guest Experience Host - Attractions

Merlin Entertainments

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Guest Experience Host - Attractions

About the job





Guest Experience Host - Attractions

About us...

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc.  A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents.  Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

About the role...

Operates rides, oversees play areas, encourages guest interaction and positive experiences while maintaining LEGOLAND Florida Resort’s highest standards of safety, Guest Service, and cleanliness.

What you’ll be doing...

-Has good general park knowledge and assists with any guest problems.
-Operates rides at the maximum capacity while making sure to do it in the safest way possible, in compliance with all safety standards.
-Oversees and pays special attention to all children, not only for guest service but also for safety. Assists and informs guests on a voluntary or involuntary basis of general-park knowledge throughout the day.
-Communicates verbally to groups of guests.
-Follows departmental safety and ride procedures at all times.
-Helps guests while entering and exiting on/off rides/attractions while assuring guest safety at all times.
-Records attraction hourly counts and hourly wait times.

Who we’re looking for...

Theme park and/or customer service experience is preferred.  Excellent communication skills are required including speaking to large groups of Guests presenting ride safety spiels.  Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures.  Must be able to apply basic math skills while recording hourly wait times and hourly capacities.  

Where you'll work...

 
LEGOLAND Florida, 1 Legoland Way
Winter Haven, Florida, 33884
United States

What you'll get...

In addition to a fun and friendly environment, you will also find: competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system

Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments!

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.

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Guest Experience Host - Attractions

Winter Haven, FL, United States

Full-time, Indefinite

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