LEGOLAND Hotels Food & Beverage Assistant Manager
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LEGOLAND Hotels Food & Beverage Assistant Manager

Merlin Entertainments

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LEGOLAND Hotels Food & Beverage Assistant Manager

About the job



LEGOLAND Hotels Food & Beverage Assistant Manager




We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

About the Role

• Lead front of house team to provide excellent guest service
• Help develop and lead revenue generating initiatives and programs in conjunction with the manager.
• Ensure strict compliance with all relevant Hygiene and Safety legislation requirements.
• Supervise all event room bookings, BEO processing and event related scheduling
• Assist restaurant supervisors to ensure dining room leadership is maintained with high standards
• Meet and exceed guest satisfaction and KPI targets

Responsibilities:
1. Restaurant Operations: Oversees and coordinates the operational effectiveness of all assigned locations. Implements
and enhances high level of service, quality, and sanitation standards within the facility. Ensures that all guests are
served in an efficient and friendly manner with children as a primary focus. Must understand and meet all guest
expectations and have the ability to communicate positively to all guests and MCs. Communicates daily operational
and financial objectives to team members on a daily basis.

2. Training and Development: Responsible for motivating, training, cross-training and developing the Team Leaders and
Model Citizens. Provides positive and corrective feedback to all team members to improve performance output with
the assistance of the Manager. Must have working knowledge of LEGOLAND California food safety, HACCP, cash
handling, guest service and general safety polices and procedures and share this knowledge with others daily.

3. Management and Financial Support: Assists in weekly monitoring of financial reporting and timekeeping. Monitors
labor hours on a shift to shift basis and ensures that payroll reports are accurate. Monitors MC files. May assist with the
daily ordering and receipt of food and supplies. Enters delivery invoices into system on a daily basis. Monitors
handling of cash and inventory control, referring any issues for investigation to Supervisor or Duty Manager.
Responsible for comparing actual and budgeted figures on a daily basis and acting upon them. Controls ordering, waste
and usage of all goods.
Loss Prevention: Acts as a key contact and training leader in all areas of loss prevention and waste, in accordance with
Merlin and LEGOLAND policies.

4. Human Resources: Implements and enforces all company and divisional policies and procedures. Gives assistance to
the Manager in the implementation of progressive exemplary and disciplinary action in line with performance and
policy regulations. Must be familiar with all HR documents regarding hiring, interviewing, coaching, counseling,
internal transferring, promoting, performance evaluating and employee benefits.

5. Safety and Sanitation: Ensures that all team leaders and Model Citizens are trained and execute proper safety and
sanitation requirements at all times. Oversees that all staff is knowledgeable and follows required company, division,
OSHA, Environmental Health Department, and HACCP guidelines. Must have ability to recognize and report any
possible safety hazards to the Manager or safety representative.

Requirements:

• Requires at least 2 years of practical food service leadership experience, preferably in a hotel/ resort environment.
• Full service experience needed, and bar experience a plus.
• Must be customer service focused and have an understanding of customer expectations.
• Knowledgeable in food and culinary design is desired.
• Must possess strong communication skills, both in verbal and written format.
• Effective organizational and problem solving skills with the ability to make quick decisions is required. Ability to work as part
of a team and to develop others within the team structure is required.
• A high school diploma or general education degree (or equivalent education and experience) is required. A bachelor’s
degree is preferred.
• Must be willing to work flexible hours, including mornings, evenings and weekends to support the Hotel operations.
• Must have a valid driver’s license, safe driving record and be willing to use own vehicle for business purposes.

The Perks
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Everyone Matters at Merlin.   
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com. 

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LEGOLAND Hotels Food & Beverage Assistant Manager

Carlsbad, CA, United States

Full-time, Indefinite

Start Date:

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