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This position just got filled, but there are more Event jobs at Merlin Entertainments
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Resort Experience Events Assistant Manager

Merlin Entertainments

Posted

Resort Experience Events Assistant Manager

Job Description



Resort Experience Events Assistant Manager




We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

About the Role

Creates, organizes and delivers all Resort events on time and on budget.
Ensures that all Resort events are delivered flawlessly, with clear and concise communication in advance of events.
Lead by example to ensure MCs meet or exceed the LEGOLAND® and Merlin Entertainment Guest Obsession standards.
Provide comprehensive coordination and management oversight of resort event operations.
Act as lead for event load-in and out and day-of POC during resort events.
Ensure all events are executed within budget.
Provides labour projections and analysis ensuring event department labour remains within budget.
Manage vendor relations and negotiate best pricing. 
Update event SOP’s as needed and ensure all safety procedures are adhered to during all events.  
Ensure risk assessments are completed with each resort event, ensuring safety is a top priority. 
Maintains and updates inventory of all event supplies, assists with purchasing as needed.  
Works closely with sales and marketing, and third parties to deliver world class events.
Coordinates with city officials for permitting, event planning and communication.
Support in event staff recruitment and training.
Conduct event research on industry trends, supporting LEGOLAND California in remaining fast moving and innovative.
Ensure thorough Resort-wide communication on all Resort event logistics.  
Supports in creating and sustaining a healthy, thriving Resort Experience team culture.
Participates in department Park Duty program.
Other duties as required.

Background and Experience:
Minimum 5 years previous event experience required.
Bachelor’s degree with an emphasis in marketing or hospitality preferred.
Timeliness, thoroughness, and the ability to adapt to situational changes required.
Excellent customer service skills with the ability to develop and maintain good internal and external relations with a diverse group of individuals, including both children and adults.
Ability to maintain a flexible schedule, including evenings and weekends, work well under pressure, juggle multiple priorities, exercise good judgment and meet deadlines with professionalism.
Self-motivated and positive problem-solving skills.
Independent worker who understands the need and value of team.
Must thrive in a multi-façade environment while remaining calm and organized.
Creative attention to detail.
Strong emotional intelligence and ability to communicate and engage with stakeholders with confidence.
Intermediate Microsoft Office skill level.

Health & Safety
Managers are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Physical Demands:
Excellent fine motor skills to move tables, chairs, and other event supplies as needed. Intermittent and prolonged standing and walking. Must be able to lift upwards of 40 pounds.  Visual acuity sufficient to read detailed material and hearing sufficient to communicate in an array of environments with background noise.  Intermittent and prolonged standing and walking to move about the park site and interact with employees and guests.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces. Exposure to wet and/or humid conditions.

Other Job Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations.

The Perks
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

Everyone Matters at Merlin.   
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com. 

Physical Requirements



A. Sitting:

1. None (0%)

2. Occasionally (1-33%) 3. Frequently (34-66%)

4. Constantly (67-100%)

J. Wrist Deviation (Side to Side):

1. None (0%)

2. Occasionally (1-33%)

 3. Frequently (34-66%)

4. Constantly (67-100%)

B. Standing:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

K. Hand/Wrist Repetitions (Up and Down):

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

C. Walking

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

L. Reaching:

1. None (0%)

2. Occasionally (1-33%)

 3. Frequently (34-66%)

4. Constantly (67-100%)

D. Lifts and Carries: Frequency:

1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant

3. 25 to 34 pounds None Occasionally Frequently Constant

4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant

6. 75 to 100 pounds None Occasionally Frequently Constant

7. Over 100 pounds None Occasionally Frequently Constant

E. Lifts Overhead: Frequency:

1. Up to 10 pounds None Occasionally Frequently Constant

2. 11 to 24 pounds None Occasionally Frequently Constant

3. 25 to 34 pounds None Occasionally Frequently Constant

4. 35 to 50 pounds None Occasionally Frequently Constant

5. 51 to 74 pounds None Occasionally Frequently Constant

6. 75 to 100 pounds None Occasionally Frequently Constant

7. Over 100 pounds None Occasionally Frequently Constant

F. Twisting:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

M. Grasping:

1. Simple:
 2. Firm: > 50 pounds

G. Bending:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

N. Manual Dexterity/Strength:

1. Gross motor, light-moderate strength

 2. Gross motor, moderate - heavy strength

3. Fine motor, light-moderate strength

 4. Fine motor, moderate - heavy strength

H. Squatting/Kneeling/Crawling/

Climbing:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

O. Pushing:

1. None (0%)

2. Occasionally (1-33%) 34_ lbs

 3. Frequently (34-66%) ________ lbs

 4. Constantly (67-100%) _______lbs

I. Pulling:

1. None (0%)

2. Occasionally (1-33%) __34___ lbs

3. Frequently (34-66%) ________ lbs

4. Constantly (67-100%) _______lbs

Visual Requirements

Hearing

P. Visual Requirements:

1. Close eye work (small figures) 2. Color discrimination

- Minimal color discrimination

- Normal color discrimination

3. Other: Depth perception, distance vision, ability to focus.

Q. Hearing Requirements:

1. Special requirements

Able to consistently fulfil communication

needs. (alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions

R. Temperature:

1.
2. Between 16 and 95 degree

3. > 95 degrees

U. Driving:

1. None (0%)

 2. Occasional (1-33%)

 3. Frequent (34-66%)

 4. Constant (67-100%)

S. Crawl Space/Cramped Position:

1. Exposed
2. Exposed 1-3 hours per day

3. Exposed 3-7 hours per day

4. Exposed > 7 hours per day

V. Noise (loud/repetitive,

1. None (0%)

2. Occasional (1-33%)

 3. Frequent (34-66%)

4. Constant (67-100%)

T. Personal Protective Equipment (e.g. respiratory mask, etc.)

1. None (0%)

 2. Occasional (1-33%)

 3. Frequent (34-66%)

 4. Constant (67-100%)

Other

W. Specify any other requirements or restrictions that should be CONSIDERED.

 

 

Details

Job type
Full-time
Location
Carlsbad, CA, United States
Department
Event
Starting in
As soon as possible
Contract duration
Indefinite