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Retail Associate CORE - LEGOLAND

Merlin Entertainments

Posted

Retail Associate CORE - LEGOLAND

Job Description



Retail Associate CORE - LEGOLAND


LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States




We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

About the Role

1. Greets and acknowledges each guest, ensuring that each guest’s experience is personalized.  Assess and assists the needs of each guest.

2. Must be able to communicate effectively.  This role requires strong communication skills and

3. Guest Service skills – able to guide guests and answer general questions about the Park/system or issues.

4. Obtains payments by processing cash, checks, sales discounts and credit cards.

5. Promotes sales through excellent service and product knowledge.

6. Maintains high standard of store presentation through organization and cleanliness, and adherence to LEGOLAND California visual merchandising guidelines. 

7. Ensures store maintenance, safety and security at all times.

8. Follows all LEGOLAND California policies and procedures and adheres to wardrobe and grooming standards.

9. Participates in all store training and performs all other duties as assigned.

Background and Experience:

One year of experience within a customer or guest service-related field is preferred. Knowledge of cash handling and/or inventory/sales auditing, and of point of sale automated systems is helpful. Ability to work effectively with others with effective communication skills required. Self motivated and demonstrated initiative. Strong problem solving skills and dedicated to providing outstanding Guest Service required. Demonstrated ability to remain calm under pressure.

Other Requirements:

Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

 

What You'll Get...

Merlin Magic Pass consisting of 20 complimentary tickets & 30% discount in our retail shops and restaurants, and 40% discount online on Lego.

Everyone Matters at Merlin.   
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com. 

Physical Requirements:
A. Sitting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
J. Wrist Deviation (Side to Side):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
B. Standing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) K. Hand/Wrist Repetitions (Up and Down):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
C. Walking
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) L. Reaching:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
D. Lifts and Carries: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
E. Lifts Overhead: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
F. Twisting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) M. Grasping:
1. Simple: 2. Firm: > 50 pounds

G. Bending:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) N. Manual Dexterity/Strength:
1. Gross motor, light-moderate strength
2. Gross motor, moderate - heavy strength
3. Fine motor, light-moderate strength
4. Fine motor, moderate - heavy strength

H. Squatting/Kneeling/Crawling/
Climbing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) O. Pushing:
1. None (0%)
2. Occasionally (1-33%) 100_ lbs
3. Frequently (34-66%) 50_ __lbs
4. Constantly (67-100%) _______lbs
I. Pulling:
1. None (0%)
2. Occasionally (1-33%) 100_ lbs
3. Frequently (34-66%) 50_ _lbs
4. Constantly (67-100%) _______lbs

P. Visual Requirements:
1. Close eye work (small figures) 2. Color discrimination
- Minimal color discrimination
- Normal color discrimination
3. Other: Depth perception, distance vision, ability to focus.
Q. Hearing Requirements:
1. Special requirements
Able to consistently fulfill communication
needs. (alarms, phone ringing, conversation,
clear acuity within 100 feet)

Working Conditions
R. Temperature:
1. 2. Between 16 and 95 degrees
3. > 95 degrees U. Driving:
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
S. Crawl Space/Cramped Position:
1. Exposed 2. Exposed 1-3 hours per day
3. Exposed 3-7 hours per day
4. Exposed > 7 hours per day V. Noise (loud/repetitive, 1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
T. Personal Protective Equipment (e.g. respiratory mask, etc.)
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)

Details

Job type
Full-time
Location
Carlsbad, CA, United States
Department
Retail
Starting in
As soon as possible
Contract duration
Indefinite

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