Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you. WHAT YOU'LL DO IN THIS ROLE:
Be the first point of contact when checking in late arrivals and walk-ins You’ll ensure a warm, friendly and genuine welcome The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day You’ll ensure guest and business safety and security is top priority at all times In the event of a fire, evacuating all guests and team from the business safely and quickly You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
Passionate about guest care A can-do attitude Professionalism under pressure Great eye for detail Enjoys and wants to be an active member of a team Excellent verbal communication An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME? • Flexible shifts - to fit around the other important things in life. • Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. • Hastee Pay – no more waiting for payday, you can access your earned pay when you need it. • Never a dull moment - fun, laughs and lifelong friends! • Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.